Question about Dell Inspiron 1501 Notebook
When I turned my Inspiron 1525 laptop back on about an hour ago, it said the computer is protected by a password or authentification code system and I cannot access my data without the correct password. I tried typing in the PW I normally use to get onto Windows but it tells me it's invalid. Why is this happening and what can I do to correct it? I purchased this laptop from Best Buy recently-no problems until now. Thanks
It's actually a Dell Inspiron 1525
If this is a white and grey screen, before windows starts, it's a system board password. To clear this you will need to contact dell, have your service tag and express code ready, and if you haven't already, you will need to register ownership with Dell. I posted a link at the bottom for phone numbers of Dell's support. Dell is great in the fact that they have a master code for each of their machines.
However, if this is a windows password, which I don't believe it is, you will need to start windows in safe mode by pressing F8 at start up. Then log in under administrator and clear passwords in each user account.
Here's the link, the phone numbers are about half way down the page. You'll just need to give them a call, it won't take very long, I've done it a several times with Dell machines I've purchased at auctions.
Posted on Jun 18, 2008
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