Question about Stairmaster SM916 StepMill

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Hello, I just assembled a Stairmaster SM916 and when prompting each program/quickstart, the steps will not (self) rotate. They only rotate when body weight is applied, the UP/DOWN keys produce sound, can adjust the steps/min, but levels will not increase/decrease. I have checked all wire/harness connections, tried two separate power supply/cords. What else could be the cause of this? If someone could be of help, it will be greatly appreciated! Thank you, Haley

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Ensure that the console is programmed to stepmill ,as this console can be used on other machines

Posted on Feb 03, 2011

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Posted on Jan 02, 2017

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How to Test the Relay Board on Stairmaster SM916 Stepmill


How to Test the Relay Board on a Stairmaster SM916 Stepmill Disconnect power from the machine.
Disconnect the main cable from the relay board J1 terminal. Main cable should remain disconnected for the duration of the relay board tests.
With the Power ON, place a jumper wire across the GND/BLK and RLY/RED test points. (Ensure jumper wire only makes contact with the designated test points.)
  • Verify that the Relay LED is lit. Remove jumper wire.
With the Power ON, place jumper wire across the +/WHT and FLD/BRN test points. (Ensure jumper wire only makes contact with the designated test points.)
  • Verify that the Field LED is lit. Remove jumper wire.
With the Power ON, place jumper wire across the +/WHT and with the other end touch the ALT/C, FLD/NC, and RES/NO.
  • Verify that the Field LED lights.
If any of these jumps fail, replace the relay board and or power supply.


Stairmaster SM916 Stepmill Relay Board Testing

on Feb 25, 2015 | Stairmaster SM 916 StepMill

1 Answer

Configuration required screen


Display reads CONFIG RQRD or NTM CONFIG RQD on Stairmaster Equipment Probable Cause The message CONFIG RQRD or NTM CONFIG RQD appears when the console needs to be configured for the machine type it is installed. This message is common when the console has been replaced or if the settings have been changed. Message is commonly seen on various Stairmaster equipment such as bike models 3000CE, 3300CE, 3400CE, 3600RC, 3800RC and 3900RC; stepper models 4400PT, 4600PT, 4400CL, 4600CL and SC916; stepmill models 7000PT and SM916; elliptical model ClubStride 5100.
Corrective Action
  • Make sure the unit is in an "idle" state. "Idle" state means the console is not displaying an error or any message that requires data input. The display should basically be freshly powered up, scrolling the EKG or welcome message
  • Configure the console for the proper machine type by pressing Level UP, 80, ENTER
  • Using the Level UP or Level DOWN keys, scroll through to the proper machine type (Bike, Elliptical, Stairclimber or Stepmill)
  • Once the proper machine type is shown on the display select the machine type by pressing ENTER
  • This completes the steps necessary when your Stairmaster display reads CONFIG RQRD or NTM CONFIG RQD
Stairmaster Console Message CONFIG RQRD or NTM CONFIG RQD

May 07, 2014 | Stairmaster Stepmill 7000 Pt

1 Answer

Stairmaster config rqrd


Display reads CONFIG RQRD or NTM CONFIG RQD on Stairmaster Equipment Probable Cause The message CONFIG RQRD or NTM CONFIG RQD appears when the console needs to be configured for the machine type it is installed. This message is common when the console has been replaced or if the settings have been changed. Message is commonly seen on various Stairmaster equipment such as bike models 3000CE, 3300CE, 3400CE, 3600RC, 3800RC and 3900RC; stepper models 4400PT, 4600PT, 4400CL, 4600CL and SC916; stepmill models 7000PT and SM916; elliptical model ClubStride 5100.
Corrective Action
  • Make sure the unit is in an "idle" state. "Idle" state means the console is not displaying an error or any message that requires data input. The display should basically be freshly powered up, scrolling the EKG or welcome message
  • Configure the console for the proper machine type by pressing Level UP, 80, ENTER
  • Using the Level UP or Level DOWN keys, scroll through to the proper machine type (Bike, Elliptical, Stairclimber or Stepmill)
  • Once the proper machine type is shown on the display select the machine type by pressing ENTER
  • This completes the steps necessary when your Stairmaster display reads CONFIG RQRD or NTM CONFIG RQD



Stairmaster Console Message CONFIG RQRD or NTM CONFIG RQD

Jan 25, 2014 | Exercise & Fitness

1 Answer

Stepmill sm916 loses tension on the steps


Replacement Parts for Fitness Exercise Equipment at SPORTSMITH

This sounds like you are experiencing worn alternator brushes. The following information should help in resolving this issue.

Nov 26, 2013 | StairMaster SM916 StepMill

1 Answer

No speed up on stairmaster stepmill 1994 model


This link will take you to some information on various resistance issues on the SM916

Dec 18, 2012 | StairMaster SM916 StepMill

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