Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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My Officejet 6500 keeps saying "paper jam" even though I am sure there isn't any jam. A search of the internet let me to disconnect power cord for 30 seconds and press # 3 to reset the machine. This didn't work. I also reloaded the software from the CD and that didn't help either. Thank you for any help you can give me!

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  • Lisa Kearns Jan 09, 2013

    I ended up replacing the printer with a Brother. I'm very disappointed that the HP was un-fixable - it was gently used and cost quite a lot to buy. It would have cost more to take it for repair than just to replace it. I guess nothing is built to last anymore.

  • Alan G
    Alan G Jan 10, 2015

    Problem: The ‘drop down paper grabber’ gears are not turning, and the printer gives you an error saying to make sure there is paper in the printer. All of the fixes on the internet are for working printers, and their approach is to clean the rollers if they are not grabbing the paper. They are assuming they are turning properly and the rubber grabbing wheels are wither dirty of dried out. In my case, however, the gears were not turning, and so the rubber grabbers wheels were not turning, even though the whole ‘paper grabber’ unit was dropping down properly Solution: Just inside the paper loader tray, along the top, there is a metal rod. It is about 1 inch from the front. The gears from the drop down paper grabber are supposed to meet a gear that resides on this rod and sort of floats on it. However, the gear on my printer slipped to the left, and was not making contact with the other gears. You can gently put your finger on the gears as you do a copy command, and confirm this. To fix the printer, I just slid the floating gear over to the right and into place, and the paper began feeding properly. Why there is nothing to keep the gear in place is a mystery to me.

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Hi I also had this issue. no paper anywhere but still the message. I found out that it was also not possible to move the carriage. I teared the device apart. found out that the ink cleaning mechanism was so filled with old and sticky ink. I cleaned it all,what a job..wear gloves I can now advise..and then it start working again...

Posted on Jan 09, 2013

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This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

Posted on Nov 12, 2010

  • Lisa Kearns Nov 12, 2010

    There IS no jam, I'm positive. I've cleaned the rollers, blown canned air in every crevice, and visually inspected every place that paper could possibly hide. I'm downloading firmware right now, but I'm about to give up. Thanks for your help.

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Posted on Jan 02, 2017

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1 Answer

Hp Officejet 6500 won't feed paper


Problem:
The 'drop down paper grabber' gears are not turning, and the printer gives you an error saying to make sure there is paper in the printer.
All of the fixes on the internet are for working printers, and their approach is to clean the rollers if they are not grabbing the paper. They are assuming they are turning properly and the rubber grabbing wheels are wither dirty of dried out.
In my case, however, the gears were not turning, and so the rubber grabbers wheels were not turning, even though the whole 'paper grabber' unit was dropping down properly
Solution:
Just inside the paper loader tray, along the top, there is a metal rod. It is about 1 inch from the front.
The gears from the drop down paper grabber are supposed to meet a gear that resides on this rod and sort of floats on it. However, the gear on my printer slipped to the left, and was not making contact with the other gears.
You can gently put your finger on the gears as you do a copy command, and confirm this.
To fix the printer, I just slid the floating gear over to the right and into place, and the paper began feeding properly.
Why there is nothing to keep the gear in place is a mystery to me.

Aug 20, 2014 | HP Officejet 6500 Wireless All-in-One...

1 Answer

HP Officejet 6500 Wireless one day i come home and when i turn on my printer i get a mssg that there is a paper jam so i look and chek that everything is clear so its a flase paper jam then i resart it and...


Hi,
You may have to get the printhead replaced but first:-
Was the paper jam cleared?[disconnect everything even your PC and re-connect to start afresh]
Clean the printhead by:-
  • Load a plain A4 size paper into paper tray.
  • On the printers control panel,press the setup button.
  • Select tools nad then press OK.
  • Select 'clean printhead and then press OK.
  • After the printhead cleaning,turn the printer off and then on.

Hope this helps.Thanks!

Oct 13, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

HP Officejet 8500 says "Paper


There is definitely a paper jam. It's up to you to find it. Sometimes it's a very small piece of paper. I have worked with these printers before. If it says paper jam, that means there is a paper jam. Look a little bit more closely. I garranty you 100% there is a paperjam.

Dec 08, 2010 | HP Office Equipment & Supplies

1 Answer

The printer is now saying paper jam and there isnt one


Open the back door pf the printer and look for a black plastic lever.That the paper sensor wich may be damaged and it is saying to the printer there is a paper jam.

Nov 01, 2010 | HP Officejet 6500 Wireless All-in-One...

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Printer is not working. I received a fax and something was in front of the hp officejet 4215 all-in-one. the fax came through and was a little crunched up but was just a little wrinkled. It keeps saying to...


unplug the power cord and open the cover make sure there is no paper piece inside just remove the catridge and then plug the power cord and check.

have a nice day dont forget to rate please.

Feb 13, 2010 | HP OfficeJet 4215 All-In-One InkJet...

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Unplug the power cord and open the cover and remove all the cartridge and try to look I inside around the roller and try to manually roll the roller and if you can see the paper try to pull is slowly.

Have a nice day and do not forget to rate please...!

Feb 10, 2010 | HP Officejet 6500 Wireless All-in-One...

2 Answers

Paper Jam.


unplugg power cable from pritner. press adn hold 6 and # key on printer at same time. while holding them down plug it back in at same time. let pritner alligne afdter that. then it shud work fine

Dec 15, 2009 | HP Officejet 6500 Wireless All-in-One...

1 Answer

My printer has stopped feeding the paper - It doesnt even try to do it now- and the paper jam light keeps flashing even though there is no jam. any ideas ??


Please check the paper feed motor connector, if ok then check the supply from PCB.. 12V regulator IC to be replace..

Jul 10, 2009 | HP OfficeJet Pro K8600 Printer

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Message shows paper jam even though there is no jam


take all the paper out make sure there is no dirt or dust in the corners,then unplugg the machine for 30 sec. power back up and reload the paper

Feb 26, 2009 | Office Equipment & Supplies

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