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I have an H/P color inkjet 4-in-1. I can print from the computer, but when I try to copy or fax, the machine jams. I'm wondering if I need to clean the sliding bar or something similar?

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  • Tricia Scerbo
    Tricia Scerbo May 11, 2010

    What is the model number of your HP? Also, where is the jam occurring?

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To add to Bubbabear64's solution, remove the paper and fan it to be sure that the paper isn't sticking. Additionally, are you using quality paper? Some printers want you to supply them with the best paper.

Posted on Jun 18, 2008

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  • Printers & C... Master
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Usually that thing will jam in all modes or not at all.

Make sure it is pulling only one piece of paper at a time.

If the paper hasn't been used in awhile check the paper quaility for wrinkles or other blemishes.

Posted on Jun 17, 2008

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1 Answer

Printer printing in with stripes


You can try to perform a power purge, do it by the following:
  • Enter maintenance mode. Either with starting your machine with Menu button down, or by pressing Menu, 2, 8, 6, 4 quickly. The fax/copy/scan buttons should flash/be lit.
  • Press 7, 6.
  • Press 3, the machine should now say something like "POWER_P" or "P_PURGE"
  • Press Mono/Black start, the machine should now say "cleaning".
  • When it's done, the display should say Maintenance, and you can leave this service mode by typing 9, 9.
You can now try printing a test page again, the result should hopefully be better.
Be noted however, that this purge takes ink from your cartridges, but it's more likely to solve the issue then just trying to do more "regular cleaning".

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Can't fax out on my Epson Stylus CX5800X


Verizon is lying to you. Fax machines are analog devices.

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1 Answer

I Need to Print


Sadly in a word, 'No'.

Here is the exact answer from Brother:

Your Brother machine is designed to stop ALL printing operations
(printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.

The only way to continue printing is to replace the empty ink cartridge or cartridges.

While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.

All faxes received into memory will automatically print once the ink cartridge is replaced.

NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.

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1 Answer

My fax is jammed and not printing does sender get an OK?


IF your scanner is working then you can send faxes it will stored in the printer memory and then send the fax..

Good luck...

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1 Answer

Recieving fax no printout, all other printing processes ok


When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.

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1 Answer

HP 6210 using double paper?


Try cleaning the rollers (especially in the back door). It stopped mine from jamming. Hope it will stop the double paper thing!

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1 Answer

Will not print black


The ph will be cleaned by pressing ink thru the system (tubes and ph). Do use only dye-ink for this procedure. The best way is to use original brother ink.
place a new cart into position and make sure that they are secured.

press menu then start bk copy then fortimes arrow up. machine will be in maintenance mode. press 7 then 6 then 4 then start bk copy. machine will refresh ink and do some cleaning. afterwards press 7 then 6 then 3 then start bk copy. machine will do a power purge. when finished press 9 then 9 to leave the maintenance mode. do run a test quality print by pressing ink etc.. If you cant see any bk the ph is defenetly clogged and cant be fixed anymore. It needs replacing.

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1 Answer

Color printing


if you have used generic ink the ph might be destroyed.

Nevertheless give it a try (use nearly FULL carts):

press menu then start bk copy then 4 times arrow up. machine will be in maintenance mode. press 7 then 6 then 4 then start bk copy. machine will refresh tubes and ph with new ink and do some cleaning cycles. when finished press 7 then 6 then 3 then start bk copy. machine will do a power cleaning. leave maintenance by pressing 9 then 9. Do run a quality test print by pressing ink etc. If you cant see any color blocks the ph has to be replaced by a new one.

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