Question about HP Pavilion dv5-1000us Notebook PC
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Posted on Jan 02, 2017
This unit should still be in warranty. If out of the first year warranty, HP has extended the warranty program for Video issues for a extra year from date of purchase.
Register your unit with HP, if not already and email customer care and log your video issue, ASAP.
I hope this has helped you.
Posted on Oct 07, 2009
SOURCE: HP Pavilion DV5 Black screen
When HP laptops don't boot but blink the scroll and caps lock lights it usually means there is a problem with the motherboard or RAM. The ram can usually be removed from the bottom of the laptop with relative ease. Before removing the RAM or doing any work on the laptop please make sure that it is unplugged and the battery has been removed. Locate the door pictured below and unscrew and remove it. The ram is held in by two prongs putting pressure on the chip from either side. Push the prongs out and the ram should slant forward, out of the machine. Carefully remove the RAM and clean the connectors gently with a pencil eraser. Carefully put them back in and back between the pins. Place the door back on and screw it back in place. Try rebooting the laptop. If you don't feel comfortable doing this or if the issue is one with the motherboard, and your laptop is still under warranty you may want to call HP. If it is under warranty HP will most likely repair your machine free of charge.
Posted on Mar 16, 2011
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