Question about Video Game Consoles & Games
Try doing the following:
Solution 1: Inspect and clean your discTake a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc.
Clean your disc Hold the disc by the edges without touching the top or bottom surfaces.
Note Use ONLY water to clean the disc.
Solution 2: Try other discsTry other discs to determine whether the problem happens with any disc or only with this particular disc.
If multiple game discs, DVDs, or CDs will not play:
Clear your game system cache. Here's how you do that:
1)On the console, go to MY XBOX then System Settings
3)Highlight the storage device, then press Y on your controller
4)Select Clear System Cache
5)If system cache is not available go to this link and try this button sequence:
If that doesn't work, try step 4:
Remove, reinstall hard drive by following the links to these articles:
Original xbox 360: http://support.microsoft.com/kb/906204/
Xbox 360 S: http://support.microsoft.com/kb/2122754/
If those steps do not work, try this:
Disconnect memory units or USB flash drives
One of these steps should work. If not contact microsoft support. Good luck, and let me know how it goes.
Posted on Nov 12, 2010
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Posted on Jan 02, 2017
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