Question about Canon ZR100 Mini DV Digital Camcorder

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Best Buy Warranty and Repair Problems

Anybody else tried to get a product purchased from Best Buy repaired WITHOUT any problems?

I purchased a Canon ZR100 mini camcorder from Best Buy a little over two years ago, and I've had nothing but trouble with it. I've had to have it repaired three times already...twice for the same reason - the camera will not power up at all, by battery or power cord. Unfortunately when that happens, it's impossible to get the tape out of the camera.

I took it directly to Best Buy to have it fixed the first two times, and both times they've completely messed up. The first time, they fixed it but returned it to the wrong address. It was a miracle we even got the camera back.

The second time I had to have it repaired, the tape was stuck inside, and I begged them to return the tape to me with the camera. BIG MISTAKE! They returned the camera to the correct address this time, BUT WITHOUT THE TAPE or any explanation as to what happened to it. When I asked them about it, NOBODY KNEW ANYTHING!

So now, it needs to be repaired again. And again, the camera will not power up with a tape stuck inside. This time, I decided to send it directly to Canon to be fixed. Now I have to pay to have it fixed, and have to trust that Best Buy will reimburse me for the repairs. What a mess!

I WILL NEVER BUY ANYTHING ELSE FROM BEST BUY. Just wondering if anyone else has suffered?

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Well Best Buy is not going to re-imburse you for sending it to canon because that was your call. Also when they made the mistake the first time and the second time you brought it you should have just told them to send it to the store, and you should have checked in the notes to make sure they specifically typed in to return the tape with the product.... also you should have risksed it with Best Buy because on the 4th time they send a product out to service it normally is deemed a lemon, in which you would of got a new one. They will not take into consideration that you sent it to canon as the 3rd time or fourth time, however many times its been.

Posted on Jun 17, 2008

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Visit Cannons web page
Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

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