Question about Kenmore 16602 / 16604 / 16609 Built-in Dishwasher

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Kenmore 665.16389300 Dishes on top rack not cleaning. I took out upper rack and checked for debris in upper spray arm and feed and it is all clear. Any suggestions ???

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  • Anonymous Dec 15, 2008

    I have a Kenmore Ultra Wash 665.1604, the dishes on the top rack are not getting cleaned, any ideas???

  • cmscudder May 11, 2009

    I have the same issue. I tried to look in the filter under the lower arm but I CANNOT get the lower spray arm off. I try to reverse loosen the plastic nut to get it off but it just turns and turns and turns and it doesn't come off!

    Very frustrated!

    Any suggestions??

  • dhaugen1 May 16, 2009

    I have the same problem. I have checked and the upper spray arm doesn't rotate, nor is there enough water pressure to create a spray. There is water flowing into the spray arm.

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Test by pulling out the lower rack and run an upper load, it may just be a loading issue. Some washers are better than others, in that they have stronger moters and impelors than others. The impellor may have something like a fork, knife, or broken glass in it.

Posted on Jul 06, 2008

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Posted on Jan 02, 2017

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1 Answer

Why doesn't upper spray arm function properly?


A couple of scenarios could cause this problem but the simplest might be the way the dishwasher is loaded. The upper spray arm rotates when water is pumped through the vertical supply tube and into the arm. Make sure that you are not loading the lower rack with items that interfere with the rotation of the upper arm rotor. It might also be a good idea to verify that the feed tube that goes to the spray arm is securely connected to the vertical supply tube.

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1 Answer

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1 Answer

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Assuming the top spray arms are clear of debris, remove the lower spray arm and lower feed tube to access the wash motor. Remove the 4 torx screws and the filter (accumulator assembly). Remove the torx screw and the inlet protector that covers the chopper assembly. Make sure the chopper is not broken (broken chopper will fill with debris and block water flow). While holding the chopper blade, reach inside the "D" shaped opening on top of the motor and spin the wheel/motor by hand in each direction to make sure either the chopper gear or the motor gear that drives the chopper is not broken. Replace the chopper if necessary (part # 8268383). If the motor gear is broken, replace the sump and motor assembly (part # 8535150). Remove any debris from the sump area in the process.
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The top rack is not cleaning because of low water pressure from the wash motor to the upper spray arm.
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