Question about Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends Vacuum

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Clogs on front cover

I have just recently done my capret in the office. I noticed that in the front plastic cover there is hair in wads. I tried unscrewing the front cover, but then couldn't figure out to take the plastic cover off to clean it. I am trying to avoid a major clog. Please help.

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That clear window, if you pull it out from the top, it will unhook and then you can rinse it out, if you have a flat object that you can stick in the slot, maybe you can work stuff loose and rinse them out. Then when you re-insatll it, put the 2 hooks near the bottom in the holes, then push the top part into place. No screws to remove.

Posted on Jun 17, 2008

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How to remove the clear plastic front. It is clogged with wads of dog hair


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Hi Kelly, it's Jack at Dyson.

DC37's Turbine head brush bar is powered by the machine's suction - so if you've noticed a drop in performance, this is likely to be why the brush bar isn't rotating as well as it should be.

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If you'd like further help or advice after giving this a try, you're welcome to contact the Dyson Customer Helpline directly on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

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Remove the bottom, and look into the pipe that goes up to the bag or filter canister. You will probably see a wad of hair, dust, etc. If you don't see it, and there is a hose from the head to the bag, remove it, and push a broom handle through the entire length to make sure it is clear.

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Remove side cover below is a small piece of red plastic with screw attatched check to make sure belt is not broken or for some reason come off. Could be hair build up or your vaccum cleaner is not picking up enough dirt and debri causing it to clog. Steve

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You do have a clog ... I feel certain. I have never worked on a Dyson. Please continue with your disassembly until you find that wad of chewing gum and cat hair and tell us how you did it.

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Hoover mach 5 turns off after 10 minutes of use


I have had problems with the belts on my Mach 5 overheating (smell of burning rubber) and also with the motor overheating and shutting down.
I learned the hard way that one of the issues might be that the roller/brush on the bottom of the unit has a metal bearing inside the roller/brush that can become clogged with hair (both human and pet hair) which effects performance of the unit.
Another item to check is if your dust filter is not plugged up which is located behind the removable dirt cup. This is the cup that you remove that collects the dust/dirt/hair from your floor. Take the removable dirt cup out by depressing the gold button and then look behind where the dirt cup sits for filter. This can be cleaned out by washing it with soap and water in the sink but make sure you let it dry overnight before placing it back in the machine. This probably causes some of the overheating when not enough clean air is passing through the machine.
It’s fairly easy to fix.
Lay the vacuum on the floor so that you can see the roller/brush. Then remove the phillip head screws that hold the protective plastic plate over the roller/brush. (There are about 6 screws that hold this plastic protective plate in place) Also, you will be removing the (1) screw that also holds the plastic plate over the belts. There are (2) belts that you can remove and when in doubt replace these (2) belts for around $9.00.
Once you have the protective plastic plate off that covers the roller/brush disconnect the belt is around the roller. Take the roller and cut off any hair that is wrapped around the roller. Next, grab the roller by each end and twist the ends caps and (1) of the ends will unscrew. Once you have unscrewed one of the ends remove any hair or dust that is trapped under this cap. (Be careful not to lose the small metal washer that sit on top of the bearing)You will notice under this cap is a metal bearing that can become clogged and jammed with hair. The hair should come out fairly easy and allow the brush to spin fairly easy once you have screwed the end caps back in place test that it spins freely. If it doesn’t spin freely replace the roller/brush with a new one for about $23.00.
When you put the belts back on the thick rubber one (Belt # 40201-271) has probably become stretched and should be replaced for about $3.00. The small diameter belt that goes over the roller/brush probably does not usually need to be replaced and does not usually fit very tight. I have heard that people will take the small roller/brush belt and turn it upside down to get a better fit.
I just did this on my Mach 5 and it runs like a new machine. I did end up replacing the roller/brush head.
Hopefully you will find this useful.

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2 Answers

My brush will not turn, and the brush control is stuck on "off"


I have had problems with the belts on my Mach 5 overheating (smell of burning rubber) and also with the motor overheating and shutting down.
I learned the hard way that one of the issues might be that the roller/brush on the bottom of the unit has a metal bearing inside the roller/brush that can become clogged with hair (both human and pet hair) which effects performance of the unit.
It’s fairly easy to fix.
Lay the vacuum on the floor so that you can see the roller/brush. Then remove the phillip head screws that hold the protective plastic plate over the roller/brush. (There are about 6 screws that hold this plastic protective plate in place) Also, you will be removing the (1) screw that also holds the plastic plate over the belts. There are (2) belts that you can remove and when in doubt replace these (2) belts for around $9.00.
Once you have the protective plastic plate off that covers the roller/brush disconnect the belt is around the roller. Take the roller and cut off any hair that is wrapped around the roller. Next, grab the roller by each end and twist the ends caps and (1) of the ends will unscrew. Once you have unscrewed one of the ends remove any hair or dust that is trapped under this cap. (Be careful not to lose the small metal washer that sit on top of the bearing)You will notice under this cap is a metal bearing that can become clogged and jammed with hair. The hair should come out fairly easy and allow the brush to spin fairly easy once you have screwed the end caps back in place test that it spins freely. If it doesn’t spin freely replace the roller/brush with a new one for about $23.00.
When you put the belts back on the thick rubber one (Belt # 40201-271) has probably become stretched and should be replaced for about $3.00. The small diameter belt that goes over the roller/brush probably does not usually need to be replaced and does not usually fit very tight. I have heard that people will take the small roller/brush belt and turn it upside down to get a better fit.
I just did this on my Mach 5 and it runs like a new machine. I did end up replacing the roller/brush head.
Hopefully you will find this useful.

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1 Answer

The hoover shampooer will not extract the water from carpet, is it because the carpet is so low ?? the carpet is cleaning fine there is VERY poor underlay and then wood under that, worried about the wood...


do you have suction at the front of the base,if you don't then look at the plastic cover on the base,you should be able to see through the plastic.the suction slot on the bottom front of the base is very narrow.i don't know if you have pets but most of the time the suction chanel gets clogged with hair and dirt.the chanel is right up the middle on top of the base.look in there and see if you don't see a lot of hair and dirt stuck up inside.there are some screws on the bottom that you need to take out to remover the cover.then the cover comes apart in two pieces to allow you to get to the suction chanel.please leave some feedback.i hope i was some help to you

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If you have animals get rid of the dyson and go to a vacuum that has a metal brushroll and better airflow. There is no fix on the dyson they just are not good on hair of any kind.

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