Question about Dell OptiPlex GX620 PC Desktop

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COMPUTER PROBLEMS when i switch my computer on, a get a blue screen with errors. its telling me to make sure new software or hardware is installed properly but we havent recentley installed anything. i cant get that screen to go,its like its frozen and wont let me do anything(im using a different 1 at present).we have tried restarting it and it does exactly the same thing.please help ??????

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Hello,

What you are seeing is the infamous Blue Screen of Death (BSOD)

When you power on your machine start taping the F8 key. You may get a boot from screen with your hard drive listed, CDROM, etc.Press ESC to continue and press then, yes, F8 key again immediately by tapping it quickly. If you succeed (if you don't restart and try again), you will see the Windows bootup options screen which will include an option for Safe Mode. Use your cursor arrows to highlight this entry and press Enter, next you get a screen listing your installed OS, Windows XP, etc. press Enter again. Windows will bootup in Safe Mode and while doing so analyzes your system for errors and will fix most errors and you probably have some.

After you get a safe mode desktop and acknowledge you are in it from the warning, right click My Computer, choose Explore, right click the C: drive and select Properties. Click on the Tools tab and then the error checking "Check Now" button. Windows will report there are open handles on the C: drive and will ask to schedule a repair on the next boot. Choose yes and restart your machine. This should cause your machine to reboot and scan your system for more than just plain old disk errors and give you a regular desktop.

If that doesn't happen and you get the BSOD again, respond by using the comment box below to let me know and we'll take the next troubleshooting course of action. As long as you have your Windows CD/DVD and your Product Key we can get you fixed. Should you be unable to reach me or hear from me (I run my own shop from a home office) go to Find Experts from our home page and get in touch with IrishDruid, Ekse, Benmuir or BestDarnedGood using the Ask Me button. Tell them what you and I have done already and that you want to use your Windows disc to do a system repair. They'll be glad to help you from there.

Regards,
Worldvet

Posted on Jun 17, 2008

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