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I am fremarclinton.nc.rr.com. I am having a problem about which I already told you regarding being unable t access a file which Lotus told me was already open when I tried to open it. This I have told you about forty-five minutes ago and you told me to wait because all techs are busy but will get to me shortly. Please let me know that you are still alive and kicking and will get back to me before midnight.

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Is Lotus notes open now? Is this computer a part of a network and connected to other computers at this time? If you know and can see that you don't have this file open, but it's a shared network, then the file could be open on another computer on the intranet (inside network)

These would be most common issues..

Thank you for visiting Fixya.com

Posted on Nov 11, 2010

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Hi,

Sorry for the delay - this is free support and there are a lot of requests for assistance. It seems that your operating system has not recognised that a file has been closed and you cannot open the same file in 2 applications simultaneously. Please follow these steps to resolve your problem:

1. Save your work and close ALL open applications
2. Launch Lotus
3. Open file

If Lotus still reports file is open:

1. Restart your PC
2. Launch Lotus
3. Open file.

This should solve the problem. If the problem persists, please post back and I will try to assist you further. Do NOT start another request for help - reply to this message or post a comment from within this thread.

Regards,
BElectric

Posted on Nov 11, 2010

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