Question about HP OfficeJet 4215 All-In-One InkJet Printer

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My hp 4215xi all in one printer officejet is stuck in the fax mode and it will not print, i do not have it hook up for fax and using vista 32 bit on my computer. what can i o to get it to print.

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HP Print Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing.Follow the on-screen instructions to run the utility.
Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English)

Posted on Nov 11, 2010

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HP Print Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing.Follow the on-screen instructions to run the utility. Details and specifications File name: s.gif HPPDU.exe [1/1, 1.54M] System requirements: s.gif No additional prerequisites Released: s.gif 2010-08-13 Version: s.gif 3.0.0.013 Compatibility: s.gif Microsoft Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7 (32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7 Home Premium (32-bit), Microsoft Windows 7 Professional (32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7 Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional (64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7 Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP Fix/Enhancement: s.gif This version of the HP Print Diagnostic Utility provides an improved user interface in multiple languages, improved diagnostic and problem resolution capability, and support for usb and network connected devices.

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1 Answer

My HP J4680 can send faxes but won't receive the faxes?


If I understand correctly you have HP Officejet J4680 All-in-One Printer. You need to check the Version of operating system installed in your computer. In order to check that click on START->right click on COMPUTER->click on PROPERTIES. It will be one of the following :-
1. Microsoft Windows 7 (32-bit)
2. Microsoft Windows 7 (64-bit)
3. Microsoft Windows Vista (32-bit)
4. Microsoft Windows Vista (64-bit)
5. Microsoft Windows XP
Then from HP support site install the correct version of driver for that printer.
For further details you can also call HP Phone Support at 1-800-474-6836 if the printer is in warranty.

Do reply with the result....wish you Best Of Luck

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You can download the software for your printer from the HP support website: (please note that this model does not have Windows 7 support)

Recommend full-featured software download for Windows Vista and below.

HP OfficeJet 4215xi Downloads

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HI

you may get the ink levels in several ways,

1) printing a test page.
2)if you got HP solution Center with the software cd of the printer ans it is installed in the computer,you can easily check the ink levels there.
3)sometimes ink levels option is available in the priner drivers in the printers and faxes in the control panel.
4)right clik the printer icon and then goto properties and then you will find tabs to check the ink levels,it might be in the service this device under the maintenance tab.

Feel free to contact me if there's any query.

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1 Answer

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Yes, you can find the driver download for Vista here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=351109&lc=en&cc=us&dlc=en&lang=en&cc=us Copy the entire web address into your browser address bar and it should take you directly to the HP 4215xi driver download page. If for some reason the page does not work, go to www.hp.com and type "4215xi" in the search box. One of the options given should be for software and driver downloads. Follow the instructions in the program once you start it and you should be all set. Good luck!

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CHECK FOR VISTA DRIVERS AT hp WEBSITE.(MAKE SURE YOU KNOW IF YOU HAVE EITHER 32 BIT OR 64 BIT VERSION OF VISTA.........SO YOU KNOW WHICH DRIVERS TO DOWNLOAD/UPDATE.

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