Question about Computers & Internet

1 Answer

Hi, My daughter has an HP XT963 desk top pc running Win px pro. Her pc freezes up at start up. We tried safe mode and after loading 3 or 4 files, it freezes at (hdcom.dll?) Is there a way to recover some important files(pictures) without deleting them. I read how to do a recovery ... by pressing f10 upon start up. Do you have any advice? My daughter is really upset ... She fears losing her files. Please Help!!

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 340 Answers

If you restore the computer you will lose the files. What you can do however is try to repair the corrupted files by following these steps:
reboot your computer and hit f10 at the logo
you will then see the advance troubleshooting menu with multiple options
arrow down and choose safemode with command prompt and hit enter
it will go through a series of files and then take you to something that looks similar to this C:/
at the C:/ type the following
chkdsk /f and hit enter
This process will scan your drive for errors and attempt to fix them automatically, it will take quite a while for the full scan to run so just be patient. It could take up to 2 hours or so. Once it completes the scan it will give you a log of sorts of the files that it repaired and such. You can then type exit and your system will reboot. If all goes well and the needed files were repaired you should be able to boot up into Windows with no problems. If you complete this process and are still having issues please let me know and I will assist further. Please leave feedback as well if you found this helpful at all. Thank you so much and good luck!

Posted on Nov 11, 2010

Testimonial: "Sounds good' ... And thank you for your support. As soon as my daughter returns from work I will try your solution. I will let you know. Thanks again."

  • louiejr1963 Nov 12, 2010

    Sorry to bother again, but we are still having an issue (freezing at boot up). We tried booting up, hit F10 after logo and high lighted (safemode with command prompt.) As soon as we hit enter ... the screen goes blank, but the harddrive light stays on as if? Am I supposed to wait, if so, how long?

    If I boot up and hit F8 and chose safemode ... it freezes on the third file loading (Which is, HKCOM.DLL) Any ideas?
    Thank you,
    louiejr1963

  • Lori Langley Nov 13, 2010

    Do you have a Windows cd or repair disk that came along with the computer? Please let me know and if so I will post instructions on how to repair with either cd.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to remove a corrupt file from my desk top hp computer ? file name pup-fog ?


Your best be is to restart and when booting up press the F8 key to get into safe mode. Choose safe mode with networking. Download malwarebytes and update it once its installed and then run a full scan. You can download malwarebytes here:

Sep 02, 2014 | HP Computers & Internet

1 Answer

HP xw8200 overheating


Overheating is more likely to cause a shutdown. You need to do some troubleshooting. Remove all USB attached devices. Roll back system with System Restore under Safe Mode (press F8 during boot and choose Safe Mode). For Win 7 - Start > Start > Search type System Restore. For XP - Is Start > All Programs > Accessories > System Restore. Now choose a date prior to problem starting. You may have to try a few dates.



Uninstall last program(s) that was installed, again in safe mode.


Disable startup programs. Go to Start > Run (search in Win 7) and type MSConfig. In Startup tab, uncheck anything that you don't want Windows to load automatically. It will make Windows boot faster and use less resources while running. This just disables them in startup. Programs will still load, but when only you initiate. In fact, in your case uncheck all. TEST.

Oct 11, 2012 | HP xw8200 PC Desktop

1 Answer

Compaq nc6220 freezes during POST


Start in Safe Mode by pressing F8 during boot. Then...

Try disabling startup programs. Go to Start > Run (search in Win 7) and type MSConfig > Startup tab and uncheck anything that you don't want Windows to load automatically. It will make Windows boot faster and use less resources while running.

This just disables them in startup. Programs will still load, but when you initiate.

Oct 04, 2012 | HP Compaq nc6220 Notebook

1 Answer

Windows will not load can not get to desk top .notebook start files and or boot log is corrupt.system will not boot .windows 7 was just installed.


AS YOU ON THE SYSTEM AND EVEN BEFORE WINDOWS STARTS KEEP PRESSING THE F8 KEY CONTINUEOUSLY. A MENU WILL APPEAR. SELECT SAFE MODE AND ENTER. WINDOWS WILL LOAD IN SAFE MODE. THIS WILL SOLVE SOME OF YOUR PROBLEMS. NOW RESTART THE SYSTEM IN NORMAL MODE.

IF THIS DOES NOT WORK SELECT "LOAD WINDOWS WITH LAST KNOWN GOOD CONFIGURATION " AND THEN RESTART. THIS WILL SURELY SORT OUT YOUR PROBLEM.


PLS REPLY OR COMMENT. THANKS

May 18, 2011 | HP Mini 1000 Netbook

2 Answers

Desktop freezing on microsoft corporation loading screen


Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)

A menu should appear. Select Safe Mode and press Enter

Let me know if it able to start in safe mode



Mar 10, 2010 | HP Compaq Presario Sr5410f PC, Refurbished...

1 Answer

Hi i have a Compaq Presario Sr5410f that was just given to me it freezes on the microsoft corporation loading screen. i was wondering what might be wrong with it?


Probably a bad driver or a bad file etc, try this.
Try start up in Safe Mode press F8. Choose Safe Mode, when at the choice window, to select either Safe Mode Desktop, OR System Restore, chooses system restore and choose a time before you had the "Problem" and follow instructions. This should get you back.

Mar 10, 2010 | HP Compaq Presario Sr5410f PC, Refurbished...

2 Answers

Spontaneous Rebooting


Hi ,
Which anti-virus have you tried to install and reinstall as it can happen if its not properly installed.Please check if its manually uninstalled. Try rebooting the system in safe mode . Go to Run type msconfig and select Normal Startup save and reboot.

Jan 28, 2010 | Microsoft Windows XP Professional for PC

2 Answers

LOADING PBR DESCRITOR 2 ... DONE.


Hello,

That's a very nice and brilliant idea to have an intact data you must have a back up data. So my recommendation please repair or it is advisable to re-install your operating system to ensure your operating system will be 100% operational. Make sure you have your installer in operating system and your laptop drivers.

Thanks

Aug 12, 2009 | Dell Inspiron 6400 Notebook

1 Answer

Start menu and desk top


Can you start it in Safe Mode? Press F8 while the computer is booting. click on Safe Mode with Networking when the menu comes up.
When you get into Safe Mode, run you anti-virus. And clean your Cookies, Temp files and Internet Temporary Files. And while in Safe Mode, run a defrag of the C: drive. Restart the computer and it should start up correctly.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Oct 12, 2008 | Fujitsu Siemens AMILO Pro V2000 Notebook

1 Answer

Desk top won't display-hibernation mode


Hi,

Based on your post of failure to boot due to hibernation, you can try removing the battery and AC adapter connection for an hour or so. Thereafter, insert battery back and charge but don't power up. Allow the laptop to charge for a couple of hours. Try powering up/booting. Press F8 to start in Safe Mode. Once in Safe Mode disable Hibernation.

If the laptop still fails to power up, then it may be entirely another problem.

Post back results. Good luck and kind regards.

Nov 04, 2007 | HP Pavilion dv4000 Notebook

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

82 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...