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I have a code that printhead code that will not clear.. it happened in the middel of a 4 page document..

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Print command appears to being received, but printing is not occurring


Perform Tap 41 PRINTHEAD Health Diagnostics Test, along with supporting service level/diagnostic tests (service menu access procedures do vary by HP printer model, refer to HP printer diagnostics document, pages 45-47, to view normal display messages, http://inkjet411.com/?page_id=1813 )
Tap 41 PRINTHEAD Health Diagnostics (NOTE: applies to touchscreen printer models only):
1.Press 'Return' button (lower left side) four (4) times until 'Support' menu is displayed.
2.At 'Support' Menu, using the arrow key, navigate to the 'Service Menu', press Ok.
3.Use arrow keys to advance to the 'Special Reports' Menu. Select OK.
4.Use arrow keys to advance to the 'print mech button tap' menu. Select Ok.
5.'code = 0' will be displayed. Use arrows keys to change value to '41' (i.e. press and hold right arrow key).
6.When 'Code = 41', select 'OK'. The diagnostic test pattern will print.
7.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced. Re-seat PRINTHEAD and/or clean rear electrical contacts and repeat 'Tap 41' test to verify connectivity is not the issue.

Nozzle test (use to determine if all ink cartridge nozzles/printhead is firing all colors properly)
Press return arrow 4 times
2.Press support menu
3.Press right arrow 5 times to print diagnostic menu and press ok
4.At nozzle test press ok
Self test/printer status (use to print internal printer settings)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.At self test report press ok
Extended self test (use to evaluate color performance and obtain total page count)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.Press right hand arrow 1 time to extended self-test and press ok
Print Quality Diagnostic Page (use to determine if printing alignment is correct)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.Press right hand arrow 2 times to Print Quality diagnostic report and press ok
Print head recovery (runs 'intensive' printhead service cleaning routines, i.e. for a clogged printhead)
1.Press home key twice
2.Then return key
3.Then home key twice
4.Then return key
5.Then home key twice...............this will gain access to the Engineering Menu
6.Press the 'service menu'
7.Press right arrow 4 times to 'service test' and press ok
8.Press right arrow:
a.16 times to 'print head rec level 1' (basic recovery)
b.17 times to 'print head rec level 2' (medium recovery)
c.18 times to 'print head rec level 3' (thorough recovery)....suggested for severe streaking
9.Press 'ok' to activate either of the 3 selections above.
Semi full reset (can be used to help address intermittent or incorrect printer behavior issues)
1.Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 2 times to Resets menu and press ok
4.Press right hand arrow 2 times to semi full reset and press ok (Note: this will return printer to factory default condition; regional setup will be required following this action)

* Failure of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.


4) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on HP's support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY:
http://www8.hp.com/h22157/video-gallery/us/en/customer-care/printers-and-all-in-ones/replace-ink-and-toner/2286857593001/replacing-the-printhead---hp-officejet-pro-8600-e-all-in-one-printer/video/

Apr 07, 2015 | HP LaserJet Office Equipment & Supplies

2 Answers

Printing ok from computer but photocopier printing very faded


Select "Copy" from the touchscreen and then select "Settings..." Adjust the "Lighter/Darker" setting and see if that helps.

Mar 31, 2015 | HP Officejet Pro 8600

1 Answer

Service printhead error 114.02


You are correct, Below is that section from the manual. Before you follow this, i've found in the past that the cable connector is not seated properly on the rip board, so check this first.
If you require any of the instructions on replacing the printhead or board let me know.


Yellow Printhead Lost Hsync
Check for the correct installation of the all the cables to the RIP
Board assembly and to the Printhead assembly; J2, J3, and J4 on
the RIP Board. Go to "RIP Board" on page 5-11. If the cables are
connected correctly to the RIP Board and to the Printhead
assembly, replace the following FRU:
"RIP Board" on page 4-11 If this does not fix the problem replace:
Yellow Printhead Assembly - Go to "Printheads" on page 4-33.
Note: Whenever a printhead assembly is replaced, it is necessary
to perform the "Printhead Adjustments" on page 4-1.

Feb 15, 2014 | Office Equipment & Supplies

1 Answer

We have been getting white horizontal lines on our documents. Both print heads were recently replaced and that did not solve the problem. What part is needing replaced?


I had this same problem and none of the printer services (clean printhead, align printer, calibrate linefeed) fixed the problem. After trying every solution that I found on the internet with no success I was able to fix the problem by cleaning two critical parts of the printer.
1. Turn off the printer and open it as though you are going to change the printheads.
2. Towards the back of the printer you will see a thin clear plastic ribbon that has very small black lines on it. Very, very, very gently clean this ribbon. I used a lint free cloth and some glass cleaner. Spray the cleaner on the cloth and slide the cloth against both sides of the ribbon. Do not pull on the ribbon. This ribbon is used to tell the printhead how far it has moved from side to side.
3. Next locate the silver bar that runs across the back of the printer. This bar is used to feed the paper through the printer as it is printing a document. On the left side of the bar you will see some plastic guides that hold the bar in place. On the outside of the plastic guides you should see a clear plastic disc made of the same material as the ribbon above. This disc also has very small black lines on it. Again very, very, very gently clean this plastic disc. This disk is used to tell the printheads how far it has travelled down the page. This is the one that was causing the problem. The dust or dried ink or whatever was on the disc was causing the printer to incorrectly calibrate the linefeed and was causing the white lines to appear on my documents.
4. Use the "calibrate linefeed" function of the printer services to recalibrate the linefeed and the white lines will hopefully be gone.

Jul 26, 2011 | HP Officejet Pro L7780 All-In-One InkJet...

2 Answers

Cannot clear error message "Document


Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

Apr 02, 2011 | Canon Office Equipment & Supplies

2 Answers

My HP photosmart c5180 stopped printing in black ink (all other colors are works fine). As I was printing, I noticed to text getting lighter. In the middle of the document, whole lines of text were...


please follow the onscreen instructuions from the below mentioned URL and hopefully this should fix the problem
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01446360&tmp_track_link=ot_recdoc/c00705968/en_us/c01446360/loc:1&lc=en&dlc=en&cc=us&product=1153481
if still the issue is not solve try the below url
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00703613&tmp_track_link=ot_recdoc/c01446360/en_us/c00703613/loc:2&lc=en&dlc=en&cc=us&product=1153481
if nothing works try this
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00705968&cc=us&lc=en&dlc=en&product=1153481
if still nothing please replace the cartridges and if after replacing the cartridges if it starts working then the problem is with the cartridges and call HP because they should replace the cartridge if the cartridges are in warranty and has gone bad (they will take you through the step of how to see the warranty date on the carridges )
dont forget to call hp if the cartridges are bad

let us know what happened and we are there for you always
BEST OF LUCK

Thanks
Regards
hamid

Feb 24, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

I try to print a card or bank statements and nothing is printing just put in new ink, it only prints the 1st page of a quarter fold card, it should all be on one page and it prints only partial card


IF the Kodak AiO printer is printing partial ther are two main device of the printer that have issue on the scanner [where you put the document for copying] or the printhead of the printer.
Step that you can do
1. Try to print a test page in this way you can check if the printer prints whole page. How to print test page press copy button and photo button on the printer for atleast 10 sec. or until the printer starts printing. Reminder Test page doesn't need a document on the scanner glass. It will print an advertising doc for the printer. Now if the test page is half/partial it is the printhead that has an issue. If it print the whole page it is the scanner that has issue contact kodak for printer repair
2.Clean the printhead twice and reseat the printhead it
How: press menu button then select clean printhead then select basic/deep clean. To reseat printhead open the printer access door; remove the ink cartridges; remove the printhead; close the printer access door then open the printer access door insert the printhead then the ink cartridges.
3. Try to print again [For futher support call Kodak support line at 1 800 421 6699]

Nov 21, 2009 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

Screen displaying a thin white very bright horizontal line.... plz help


problem in vertical section.

1. Solder the vertical ic

2. vertical ic supply capacitor problen.

3. dry points in neck board.

Aug 08, 2008 | LG Studioworks 45 14" CRT Monitor

2 Answers

Kodak all in one printer instalation error codes


Unfortunately, the only way to possible fix this error is to get the printhead out and reseat it. You can do that by removing the ink cartridges. Right above where the black ink cartridge was, at the top left hand corner of the printhead, if you push up towards the ceiling there should be a button that releases the printhead. You should now be able to tilt the printhead forward and pull it out of the printer. Reseat the printhead by putting it back in the printer and pushing straight back on the back wall of the printhead. It should snap into place. Replace the ink cartridges and close the printer. If the error clears, download the newest firmware from kodak.com so this never happens again.

If these steps do not clear the error however, call Kodak AiO tech support at 1800 421 6699 to get a new printhead.

Jul 20, 2008 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

The Paper light keeps flashing when theres paper in the printer


A few things could be happening here.

1. Clear the print queue, and if there are jobs that won't delete, reboot the computer.
2. Now clear the jobs on the printer (cancel job button) until the status light turns green.
3. Put a piece of paper in the manual feed tray on the front.
4. Print a test page.
If the test page prints to the paper in the manual feed tray, then it is set as the default tray. Go into the printer settings and change it to "auto" or tray 1. If the test page prints to tray 1, but the original document you tried to print (when it got stuck) still won't print, cancel the job. Now, again, put paper in the manual feed tray. Try to print the document again and if it pulls from there, go into page setup of your document and change the setting from "manual" to "auto" or tray 1. Clear the job again (if it's stuck) and you should be able to print again. Hope this helps. This is one of the most common solutions - it happens a lot, especially with documents that are emailed from other people and once they get stuck in the queue, nothing will print (except the test pages directly from the printer, like you describe).

Jun 25, 2008 | Brother HL 5250DN Laser Printer

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