Question about HP OfficeJet Pro K8600 - - color - ink-jet - A3 Plus - 1200 dpi x 1200 dpi - up to 35 ppm

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On my HP 8500 office jet pro it says there is a carriage jam but there is not. Product won't work

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The printer tells me there is a carriage jam. I have switched off, opened carriage door and there appears to be no jam but still printer won't work. Still says carriage jam and that cartridge cradle...


Phantom paper jam! This apprears to be a known problem. After spening hours on numrous restarts, I contacted HP support and they sent me a new (reconditioned) one under warranty. Now I only have problems with the software.

Hope this helps.

Dec 19, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Trying to start up HP office jet pro 8500 wireless and it says carriage jam "open the print carriage access door. clear the jam, and then press OK to continue" where is the print carriage access door? ...


The problem is a small gear that is locate in the back left part of the printer. The plastic clip that holds it in place breaks and the gear does not come all the way to the right thus causing an error.

This is not a easy fix. When this happened to me I replaced the complete insides of the printer. If this is a 8500 with the color screen it might be worth fixing but if it is the two line screen then I would just buy a replacement printer online.

If you remove the outer plastic pieces you should be able to see when the gear does not seat properly.

Michael
Perfect Printer Parts
perfectprinterparts@gmail.com

Oct 21, 2010 | Office Equipment & Supplies

1 Answer

Does the office jet 8500 have a power reset button ? paper jamed, i removed the paper but now nothing happens


Hi,

Check the following Steps to fix HP Printer Carriage Jam :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.




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Oct 11, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Our HP Office Jet Pro 8500 printer has a message stating there is a paper jam when there is no paper jam. How can this be fixed?


Check the following Steps for fix Hp printer carriage Jam :

  • Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
  • Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
  • Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
  • Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

Oct 05, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

My brand new hp 8500 wireless office ink jet printer say open the carriage access door clear the jam. We took the small 2 ink cartiages out and put them in again and this keeps come up.What do we do now?...


Why are you taking out the ink cartridges??
The message says to open the carriage access door and clear the jam. The printer thinks that paper is stuck in the paper path, see if you can find it. I believe that there is also a rear door on that printer, remove it and look inside.

Sep 10, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Lost my down load disc for my printer (HP office jet Pro 8500). I'm not able to use my scan.


uninstall drivers and reinstall drivers from hp.com's website:

http://h10025.www1.hp.com/ewfrf/wc/product?product=3752456&lc=en&cc=us&dlc=en&lang=en&cc=us

Note, there are 3 or 4 different versions of the office jet pro 8500.

Not yours? Then input the proper one, according to your documentation or stickers or box.

Jul 16, 2010 | HP 8500 Premier All-In-One InkJet Printer

1 Answer

Where can i find hp office jet 8500 print heads


Try staples or home depot if they are still open otherwise you have to order it from HP or you could try the new egghead. HP's address is www.hp.com

Mar 12, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I do not know how to open the printer carriage access door to clear a paper jam


You can find detailed instructions on clearing paper jams, including carriage jams, here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3752462

Oct 29, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

HP Officejet Pro 8500 has a paper jam. Can't get


Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:

Paper Jam' Message Displays on the All-in-One

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01617494&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Carriage Jam' Message Displays on the Control Panel Display

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Oct 11, 2009 | HP Office Equipment & Supplies

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