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I changed to comcast.net from comcast.com to get high speed internet Now my Canon scanner LIDE 35 will not sent scanned material through my email Help

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It is because Your IP changed.

Posted on Jun 17, 2008

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The problem you are having may be that the scanned image you are trying to send, exceeds the size limit for comcast email.

Try resizing the images or when you scan, lower the resolution of the scan to a lower dpi. Try using 100dpi and see if that helps you.
If you have a photo editing software like Adobe Photoshop, you can re-size the images that you scan. I have had this problem in the past with comcast. As long as your email is working without sending scanned images it has nothing to do with your IP address.

You really should contact comcast and explain your problem to them if this does not fix your problem, or if you require the original image size to stay intact. They may be able to increase your bandwidth to allow for larger size emails.

Let me know if this helps you out, or if you need more help.

Posted on Jun 22, 2008

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