When I print E-mail from Outlook Express, message header prints correctly, but in message body on every row is missing 1 millimeter on left edge (about 1/3 character width). It looks like letter position is out of margin on left side. Printer is 2 weeks old and printed about 300 pages without any problem, but we did not print mails before. OS is XP-sp2 and factory drivers from package.
Three characters on the Left edgeor margin of incoming fax is consistently does not print. We suspect machine may have surged during building pwer outage?
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Open Internet Explorer.
Go to TOOLS - Options - Tab: Software/Programs - There should be no program selected as a e-mail reader, select one of the options (usually: outlook express, outlook, others...)
Printing Problems ? The machine beeps while printing. The machine may have a paper jam. • Clear the paper jam (1 p. 13-3). ? Nothing prints. The power cord may not be plugged in securely. • Check that the power cord is plugged securely into the machine and into the wall outlet (1 p. 2-9). If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. You may not have removed the plastic seal from the cartridge. • Make sure you install the cartridge properly (1 p. 2-13). The cartridge may need to be replaced. • Replace the cartridge (1 p. 12-7). ? Printout does not match the print media size. The print media may not be loaded correctly. • Make sure the print media is loaded correctly in the multi-purpose tray (1 p. 5-4). ? Printout is skewed. The print media may not be loaded correctly. • Make sure the print media is loaded correctly in the multi-purpose tray (1 p. 5-4). • Make sure the paper delivery slots are clear. ? Print media jams occur. You may not be using the correct paper delivery slot. • Select the correct paper delivery slot (1 p. 5-7). ? Printout is not clear. You may not be using the correct print media type. • Make sure you load print media that meets the requirements for the machine (1 p. 5-2). You may be printing on the wrong side of the paper. • Some papers have a "right" side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side. ? Printout has vertical white streaks. Toner may be low or unevenly distributed. • Redistribute the toner inside the cartridge (1 p. 12-7). If the problem persists, replace the cartridge (1 p. 12-7).
When you send a fax (Assume a full page at 100% )...when it is printed at the other end there is now also a "header" printed showing the time, date, who sent it etc etc across the top of the page...now you also have to print your 100% information on the page therefore to do this and still keep it on a standard 11" page...the information is "typically" reduced to about 95% so that it will all fit on the page....if the other person then turns it around and sends it back to you the same thing happens so it now could be reduce by at least 10% or more.
Use the settings to select LGL as the paper size. (But note that you have to have legal size paper in the machine)
1. Press the Function key (left side, lower right button)
2. Press the Start/Copy key (right side, lower center button). The display will show USER SETTINGS.
3. Press the Left or Right arrows (right side, upper row) until you see PRINTER SETTINGS in the LCD.
4. Press the Start/Copy key
5. Press the Left or Right arrows until you see PAPER SIZE in the LCD.
6. Press the Start/Copy key
7. Press the Left or Right arrows until you see LGL
8. Press the Start/Copy key
9. Press the Stop key (right side, lower right button).
If you don't get an automated "failure delivery" message from sending server like "destination unreachable", you can assume that the mail was sent.
The other aspect is -DO the recipient RECEIVED the mail?,
SENDING mail does not assures you that it was RECEIVED.
Well, There is a way to add a confirmation request to your mail but most people click "NO" to the request.
To configure the receipt request in outlook express do the following:
Open outlook express --> press on "tool" tag --> a new menu is displayed, --> press on "options" tag, a new menu is displayed, --> press on "receipts" tag and tag "V" at the first chioce "requesting read receipts".
To configure the receipt request in outlook (not express) do the following:
Open the outlook program and press on "tool" tag --> a new menu is displayed, press on the "options" tag, a new menu is displayed, press "preferences" tag -->press on "email options" tag --> press on "surveillance options button", a new menu is displayed, then tag(V) on the 6th tag "send receipt"
Function 7 4 set.
07 (Header Print)
Setting number 1 (Inside copy area) 2 (outside) 3 (none)
You can also set the header format with Parameter 08(Header Format) 1 is for your Logo and fax number. 2 is for From: to: