Question about Microsoft Metrologic MS9520 Voyager Barcode Scanner

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We are using a Metrologic MS9520 (keyboard wedge) with QuickBooks. It won't scan barcodes provided by Quickbooks, even though it's supposed to be compatible. We've downloaded about every driver, config, etc. program, and still no results. It will scan other printed barcodes, but locks up. Do we have a faulty scanner?

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What I would first is to bring the barcode scanner back to factory defaults. To do this you will need the manual that came with the scanner, on the first page is a bar code that say "enter/exit configuration mode" scan that first and you will hear three beeps, then scan the bar code for "recall defaults" and rescan the bar code to "enter/exit configuration mode" then retry using your scanner, if this does not work bring up "notepad" on your computer and try to scan any bar code form any retail item. This should scan, if it does net then it could be a defective scanner. See page 2 on the manual link

http://www.posguys.com/download/voyagerprogramming.pdf

Posted on Nov 11, 2010

  • reen212000 Nov 11, 2010

    Apparently, we had the abridged version of the manual! Thanks!

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