Question about GE RCA 4-Line Speakerphone

1 Answer

Line 1 disconnects people on hold

I have an RCA 4-line Intercom Speakerphone Model 25403/04

I'm the receptionist for the office, and this morning, line 1 started ghosting. Essentially, the line 1 indicator light is solid red, as though someone is on that line, when in actuality, no one is. If the phone rings, the line does not flash to indicate someone is calling, so I hear the phone ring, and I know that it is on line 1, but line 1 is not flashing green, it continues to be a solid red.

If I then pick up that line, the line 1 indicator light turns yellow, as opposed to green. When I put them on hold, they are immdiately disconnected, but the light is flashing alternately red and yellow.

I have switched phones, and this one seems to work appropriately, but all of my speed dial is programmed into the other phone, so I need to have it back...

Posted by on

  • klackadack Jun 19, 2008

    Lee,



    Line 1 is appropriately connected to all phones. If line 1 is lifted on my phone, then all other phones indiate line 1 is in use (red light). I did check the power connection and the batteries were changed - no difference. If I intercom to that phone, it works correctly. It's strange - it's not like we plugged a new phone in and can't figure out how to configure it correctly - this started midmorning on Tuesday, after one or two hours (and who knows how many months/years) of correct functioning.

    New development: Left work on the 17th, came back on the 18th, and the ghosting light was off. However, if I lift the phone, the red light does not come on. If the phone rings, although I can hear the ring, line 1 does not light up to indicate the line is ringing. I have switched my phone out for the intern's phone at the desk next to me. The intern phone, plugged into the same cords, functions correctly. My phone (now on the intern's desk) continues to have errors and only with line 1. It also continues to disconnect people who are put on hold (and on that phone only). If I select line 1, the light now turns green (as opposed to yellow), but it does not allow me to put anyone on hold.



    Sorry I did nto get back to you sooner,

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  • 4,472 Answers

Try these first and let me know
Intercom does not function correctly
• Make sure line 1 is connected properly and common to all phones on the system.
• Make sure all phone ID’s (station numbers) involved have been assigned.
Transfer does not function correctly
• Make sure receiver phones (stations) have same line connected.
Intercom indicator turns red and green alternately
• The station address needs to be re-assigned due to a duplicate station address in the system. See “Changing the Phone ID (Station Address)”.
Good luck,
Lee

Posted on Jun 17, 2008

  • 5 more comments 
  • Lee A.
    Lee A. Jun 17, 2008

    Also have you checked the power connection? Tried replacing the batteries?
    Thanks,
    Lee


  • Lee A.
    Lee A. Jun 17, 2008

    System Verification
    Use the following procedures to test system configuration and identify possible line connection errors. The phone must be connected to the
    power outlet, Line 1 must be connected to the LINE 1 + 2 jack, and the phone must have a phone ID.
    VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line 1 must be connected and common to all phones on the system. Only
    other 25403, 25404, 25413, 25414, or 25415 models are fully compatible.
    Other System Phones
    1. Press LINE 1.
    2. Look at all the other stations. If they all indicate line 1 is being used, the connection is correct.
    OR
    1. Press the INTERCOM button. The display shows INTERCOM and ENTER CALLING PHONE ID.
    2. Enter a phone ID by pressing an Intercom/Memo Log button (1-16). The display shows the phone ID you entered. If the phone ID you
    entered is connected to the system, you will hear a ring back tone (call through tone) at your phone. If the

  • Lee A.
    Lee A. Jun 17, 2008

    phone ID you
    entered is connected to the system, you will hear a ring back tone (call through tone) at your phone. If the phone ID is not connected to
    the system, you will hear an error tone. NO ANSWER shows in the display and intercom is cancelled.

  • Lee A.
    Lee A. Jun 17, 2008

    If you need help programming or anything else let me know,
    Lee


  • Lee A.
    Lee A. Jun 18, 2008

    Did everything go alright? I will assume by no response that everything went great.
    Thanks,
    Lee


  • Lee A.
    Lee A. Jun 19, 2008

    Still waiting to hear back.
    Thanks,
    Lee


  • Lee A.
    Lee A. Jun 25, 2008

    That sounds like a problem with the phone itself then. It could very well be the phone has become defective. Just on that line. That is the only possible answer at this point. I would replace the phone and see if this ever repeats itself.
    If you need anything else let me know.
    Thanks,
    Lee


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