Hi there, My bluetooth headset has suddenly stopped transmitting sound from the phone. The connection is there and the menu 'transfer sound to phone' comes up - but its already in the phone and not the headset. Have tried two other headsets but still no audio? Any ideas?
Oh will try when get home! Thanks for the advice - just one thing though - the sound has gone totally on the phone now - no ringing when calls come in, no sound when alarm is meant to ring, nothing when texts arrive???? Have checked it's not on silent so guess it could all be connected......have I got a duff handset????
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Your headset can be used as stereo headphones or a wireless microphone for a bluetooth enabled device like a cell phone or a computer. When you plug the headphones into a device with the 3.5mm jack the headset automatically turns into stereo headphones and disables the microphone(headphone mode). It sounds like whatever device your headset is connected to via bluetooth is using the wireless microphone protocol where sound only comes through the one speaker and the microphone is on(microphone mode). The bluetooth protocol settings of your device may have been changed accidentally. You will need to go into the bluettoth settings of your device you are using with your headset and change the protocol. If it is a cell phone you will need to go into the bluetooth settings in the settings menu. If it is a computer your can adjust the bluetooth settings in the control panel.
You can download the pdf file of your instruction manual for your headset here
I hope this was helpful and let me know if you have any other questions. Thanks for using FixYa
I also experienced the same problem. After trial and error I realized that the bluetooth device needs to be reset to fix this issue.You may reset the bluetooth device by deleting the pairings from the headset or reseting the headset. Switch off the headset, and press and hold the multifunction key for over 8 seconds. Start pairing the device again. It should work fine now with default passkey 0000
There are two types of profiles that Bluetooth headsets uses. One, it is called the A2DP (Advanced Digital Profile) and second is called the Headset profile (Mono).
The A2DP is used for listening music that's transmitted from the phone to the headset. The Headset profile is used for calling. But the A2DP can also be used for calling if the phone or the headset support it.
If one of your device (either the phone or the headset) doesn't support it, then that could be the reason why you couldn't hear the sound.
If both devices support A2DP, make sure that your headset is connected to the phone via the A2DP profile.
You need to refer to the phone manual to see if it's supported by your phone and how to connect to it.
Begin with headset turned off. 1. Press and hold down the call control button
for 8 seconds until the headset status indicator begins to flash blue then red. The headset is now in pairing mode for the next 120 seconds.
2. While the headset is flashing, use the phone menu to search for Bluetooth devices and select "220Plantronics."
3. When prompted for a passkey, enter 0000. Headset will flash blue when paired successfully.
Since it was already paired with your cell phone it should show up in your phones bluetooth device list, it should be as easy as navigating to the bluetooth settings in your phone (usually found in tools) and selecting the Voyager 520 and selecting the connect button. Give it a try as I have to reconnect mine periodically also.
Make sure your version of bluetooth for the hand held device and the listening device is not an old version. The first generation of blue tooth was able to transmit sound (for phone calls), but not able to transmit stero sound or mp3.