Question about HP DeskJet 3650 InkJet Printer

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I have an hp deskjet 3650 that I recently replaced the 27 and 28 ink cartridges from Radio Shack. Now the only color it prints is green. I have taken the cartridges out and re-installed, but that did not help. I went to the Clean Printer Heads icon but a box drops down with CUPS error to keep me from using the Clean Printer Heads. What should I do next?

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First thing I would do is delete the printer and uninstall the associated software, then redownload the latest drivers/software from the link below(just select your operating system on that page)
Then install the drivers/software you download and try to do a print head cleaning again. If you weren't having any problems before you replaced the cartridges the cartridges could be the problem. Did you replace them with genuine HP cartridges or refilled/3rd party cartridges. That can have an effect on print quality as well.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=304535
thank you,
Lee

Posted on Nov 12, 2010

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