Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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The bottom part is not turning and it's loosing suction.

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After replacing the motor to my DC14 I've noticed after re-assembly that the base no longer seems to hinge as freely as it did. This means that when the cleaner is tilted back there is loss of contact between the sole plate and the ground although after a few seconds the base falls to the ground. It looks to me as though the spring held component that runs around the circumferential groove on the motor housing it displaced to one side and there is too much friction. Any ideas for a remedy?

Posted on Mar 31, 2011

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Take the sole plate off and check for blockage and check and make sure the brush is turning freely I suspect the brush is clogged and the soleplate is obstructed. Check the hose for any obstructions as well.
http://www.espares.co.uk/diagram/dyson/dc14-vroom/p/1086/716/0/474352

Posted on Nov 15, 2010

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1 Answer

Lost suction from cleaning dyson roller brush


Hello,

This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:


974f88e.jpg
When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


70cf24d.jpg

This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.
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Most suction problems are caused by a clog from picking up something you probably didn't see or if you have pets an accumulation of pet hairs!

To clear it out take a metal coat hanger and unbend it til it's straight, then bend the end and tape it so when you push it through to unclog your vac it doesn't rip the hose.

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f93db95.jpg

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Connect the hose back to the machine and pull the other end out from the bottom, and turn the machine on. You should have good suction there. If you don't you have a clog or hole in the attachment hose and it needs to be unclogged or relplaced.

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Sometimes a suction problem can be confused with an brush problem. The belts on that machine should be replaced every 6 to 8 months because they will strentch and wear. This is an inexpensive maitainance that will dramatically improve its function. Part Numbers are 38528-035 and 38528-034

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And...call Dyson...their support is great!

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