Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune sync problems

Zune will start to sync some songs, but will often get stuck. When I unplug and plug back in, sometimes it wont even recognize it.

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  • ragriego May 01, 2009

    Same problem. Error code comes up. C00D124D

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Hi,

recently, i encounter similar issue with you, i followed this one.hope this can be help:
http://support.microsoft.com/common/survey.aspx?scid=sw;en;1822&showpage=1&sd=zune

Posted on Apr 22, 2011

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Hey tybaylock,

If your Zune "locks up" while syncing to your computer, there are several different things that you may want to try.

First, I'd suggest making sure that you've got the latest firmware updates for your Zune and software updates for your computer. In some cases, updating programs (including Windows itself) can improve performance and may even eliminate recurring problems such as this.

Second, you may wish to check if the files you are attempting to sync have any errors. Normally the easiest way to check files is to play them using the Zune software while the Zune itself is still connected to your computer. If there are any problems with the file or it is damaged in any way, the software should encounter playback issues and may display an error message. Additionally, you can even check the Zune software itself after a failed sync. You should be able to do this by clicking on "Device" and then "Status." Then if you expand the "Not Added" section, you should be presented with more information why the files could not be added to your Zune.

If neither of these suggestions resolve the issue, you may want to check out the article below for more information. Microsoft appears to have some additional suggestions available in through their online support center on how to solve this problem, as well as step-by-step instructions when necessary.

http://support.microsoft.com/kb/940705

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 17, 2008

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