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I have a Kenmore Front load washer model 417.44092500 that won't start due to a warning-the door is not locking. Last time I bought a new lock set and that didn't fix it. I had the technician come and check last time. I think he just reset something on the washer but can't remember what he did. Any help would be appreciated

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  • reidei7889 Nov 11, 2010

    my wife leaned up against the washer the other day and when she did it beeped. She pushed one of the front control buttons with her rearend. This is when the lock message showed up. The last a techician came and reset the washer but I can't remember what he did. I think it was a matter of resetting one or more of push buttons on the front panel. It cost 100 to have him reset the washer.

  • reidei7889 Nov 11, 2010

    my wife leaned up against the washer the other day and when she did it beeped. She pushed one of the front control buttons with her rearend. This is when the lock message showed up. The last a techician came and reset the washer but I can't remember what he did. I think it was a matter of resetting one or more of push buttons on the front panel. It cost 100 to have him reset the washer.

  • reidei7889 Nov 13, 2010

    If you press the Option and Select buttons together (there is a lock symbol with a line to the two buttons), the lock symbol light will switch between on and off. When it's off, the machine can start.
    This what fixed my machine. It is working now. Thanks for your reply

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If you take the top and front panels off, there is a code guide taped to the inside of the machine. The DL is a door lock error. I purchased a new door lock from Appliance Parts for $43. Part Number: AP3837611. I think the part is faulty. I have replaced the switch twice and the third switch is also acting up. Only washes sometimes and then gets the dl error.

NOTE: This is a whirlpool part, because Sears doesn't make washers/dryers, they are all Whirlpool.

REMOVING AND REPLACING THE SWITCH:
1. Remove the top-- remove the screws on the back top of the washer and the top slides back and off
2. Remove the bottom from-- remove the right and left screws at the bottom of the bottom front panel and it pulls down and off.
3. Take the front electronic display off-- remove screws from the front left (one inset) and top, then there is a brown plastic tab (inside top right) that you have pry forward with a screwdriver to get the panel to come off.
4. Unscrew the three screws that are on the front of the door lock.
5. Now you can get to the screws that hold on the front panel (with door attached) and be able to pry it forward.
6. Reach in and unhook the long switch from the holder and pull it out to the side. There are three wire harnesses that attach to the switch.
7. Unplug the three wire harnesses and plug into new switch. Do one at a time so you make sure you plug them back on the new switch exactly.

Good luck... you are going to need it... I think there is a bad design somewhere. Either in the switch itself or the electronics sending the signal to the switch that makes it faulty.

Like I said, I am on my third switch and it has started acting bad after only two washes....

Also have a look at the site below great DIY help
http://www.applianceaid.com/duet_washer.html

Here's a manual that will help with the repairs to the door latch and the bellows (which is the ruber part between the fron panel and the tub.
The is the latch Part Details - WHIRLPOOL Door strike, part number: 8181651
This is the lock Part Details - WHIRLPOOL Door lock, part number: 8182634

You may also need new clamps for the bellows.

Nat Attached images I have a Kenmore Front - pdf.gif Duet Job Aid.pdf (1.47 MB, 76 views)


Posted on Nov 12, 2010

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Hi

Door lock error on Kenmore washer appears when the control detects a fault with the door lock assembly. You can check the wiring of the door lock assembly, if the wiring to the door lock assembly is fine then you'll need to check the wiring of the door latch to the control board. Please check the following picture---


I have a Kenmore Front - daniel_s_11.gif

Click on the image to zoom in. Hope this helps... Please post back if you need more information.

Daniel

Posted on Nov 11, 2010

  • Daniel Scott
    Daniel Scott Nov 11, 2010

    Sorry for late response...somehow I missed your previous email. The control can be reset and to reset press and hold the DRAIN/SPIN button for 20 seconds.

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My Kenmore front load washer will not fill--it sounds like it is draining instead. The last load washed did not spin correctly and the clothes were very wet when cycle completed.


Washer Not Filling:


  • Door Not Closed and Locked
    • Front load washers won't fill if the door is not closed and locked. Listen for the door locking when starting a cycle, then pull on the door to make sure the door is closed and locked.
  • Delayed Start Feature
    • Some washers have a delay prior to filling, where the electronic control is checking the dispenser function. This is Normal.
  • Flashing Lights or Error Code on Display
    • When there is a filling issue, the washer may shut off and display one of the following codes: LF, LE, nF, IE, FH, E10 or F20.
    • If the washer is displaying one of the above error codes, then do the hard reset procedure listed below.

If the appliance is not accepting input from the control panel, follow the steps below to reset the control:

  1. Unplug or turn the circuit breaker off for 30 seconds.
  2. Plug the power cord into the wall outlet or turn the breaker back on and wait 30 seconds.
  3. Press the Pause / Cancel / Stop button twice to clear the display.
  4. Start a short cycle, to check operation of the appliance, by selecting a cycle and pressing and holding the start button until the appliance starts.

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I had a high end Whirlpool washer that had so many things wrong with it by description of the service man that they replaced it after 4 years of use. No more 30 year old washers with all these circuit boards in there- isn't technology wonderful?

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Hello and welcome to FixYa


DL f is a door lock error and is caused due to an issue with the door lock when it is unable to lock/unlock. Please check the door lock mechanism/door switch assembly and replace the part that has gone bad so that the issue is resolved. Please get back to me if you have any other questions.


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It is indicating that there is a problem either with the door lock or the door locked sensor requiring a service call, sorry ;-0(

If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
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