Question about Bosch Washing Machines

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Bosch nexxt 500 plus series washing machine. Cant open door as locked. tried the refresh program 4 times and still does not unlock. Baby sock or small rag may have gotten stuck?? Took drain hose off and it was unclogged.

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  • Bosch Master
  • 2,605 Answers

Hello,

Welcome to FixYa.

Based on your post there may indeed be something stuck, however this can also be the bi-product of the unit not spinning/draining properly.

These are the steps I'd suggest you take to move forward...


**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )

  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner) Bosch nexxt 500 plus series - macmarkus_26.jpg
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.
macmarkus_30.jpg
3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful...I usually cover the edges with electrical or duct tape or wear welders gloves).

4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand or with the aid of pliers.

macmarkus_32.jpg
( you should also see a ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good planBosch nexxt 500 plus series - macmarkus_31.jpgbr /> macmarkus_31.jpg THIS RELEASES THE DOOR LATCH IF PULLED
There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out

5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap.

Hopefully you'll find the item/debris that initiBosch nexxt 500 plus series - macmarkus_28.jpgere.


.



macmarkus_29.jpg
6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.

7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty drain pump, or door lock but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "FixYa" and good luck.

Regards,

Macmarkus :)

Posted on Nov 11, 2010

  • boschwasher1 Dec 08, 2010

    Worked like a charm. If you want to drain water, you could use this procedure. Be careful when you open the drain, rather open it slowly. If the water is trickling from the top which mean there is water pressure and you have a lot of water to drain. Get a wet

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Posted on Jan 02, 2017

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1 Answer

I have an E13 code coming up after the machine tries to end the SPIN cycle, but never actually spins. It doesn't even sound like it's trying to spin. I have turned the machine off and set it to REFRESH,...


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