Question about HP DeskJet 697c InkJet Printer

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Paper intake problems

My dad has an old HP 679c that prints just fine but the wheels that should take the paper into the printer don't grab the paper. The wheels seem dry and may not be soft enough or tacky enough to pull the paper in. What can we do to solve the problem. Is there something to soften the rubber wheels? The printer works fine if we manually feed/push the paper into the printer.

Thanks.

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  • HP Master
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Once upon a time . . .
This problem was quite common and HP even designed a fixture (mine is history, along with printer repair in general) that was placed in the paper intake and simple software caused the printer to grind away for several minutes slightly removing the dried surface rubber.
The rubber compound doesn't really like alcohol (it tends to work briefly then get even worse) or most other solvents.
If you have a copier repair shop nearby, you might try begging a little rubber restorer from them since this problem is common to some copiers too.
The treatment will remove some rubber but leaves a tacky residue that is pretty durable.

When the printhead drive belt fails, replace the printer as the belts run close to $60 US from an aftermarket supplier; HP discontinued them about a decade ago.

Posted on Jun 17, 2008

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