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Hello, my dell 910 dont boot , i can goo to the safe mode (win XP) but don't mater what i chose the screen stays black, this models have a "Mini PCI-E Solid State Drive" and i try to install the new windons on it but nothing :(. What to do ?? Thanks

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  • 3 more comments 
  • RUI MOREIRA
    RUI MOREIRA Nov 11, 2010

    Hi, i try all that and nothing , the ssd is 8gb .
    the o.s. only goes to the safe mode menu and nothing more.
    and if i don't call for the safe mode (F8) he satys there with the black screen .

  • RUI MOREIRA
    RUI MOREIRA Nov 11, 2010

    When i sayd safe mode menu is the menu you get if you press f8 but after that nothing , i've try the installation and nothing also !!

  • RUI MOREIRA
    RUI MOREIRA Nov 11, 2010

    When i turn the machine on come up with the normal start ( the dell logon and the bios setup and boot options) after taht the screen get black and stays like that.
    If in the boot (when i turn it on) i press the f8 for o.s. options or the f2 for the bios , everything is working , but after i choose safe mode or other option nothing shows, even if i choose to start from the cd or external device i can't get access .

  • RUI MOREIRA
    RUI MOREIRA Nov 11, 2010

    ok , i take the ssd out and boot , the system sayd " no operating system found" then i take the ram out and the system beep , then i put everything back again and nothing.

  • RUI MOREIRA
    RUI MOREIRA Nov 11, 2010

    Thanks for all the time you spend with me, now i know what to do :)
    Thanks

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  • 4,737 Answers

Well, if you can go into the Safe Mode, how far can you go? Can you reach the Windows Logon-Screen?
If you could boot into Safe Mode, I hope there's display upto where you could reach or no display at all?
It seems your system boots up somehow but fails at some stage. If possible, please give me more info so that I can assist you further.

If you try to install New Windows, then you have to select first boot options to CD/DVD Drive.

It's also possible that the SSD (Solid State Drive) is bad or having some problem. Remove it and clean the gold contacts and try reinstalling/booting.

Also, let me know the capacity of the solid drive, eg. 4gb or 8gb or 16gb...

Clean the Ram(s)'s cold contacts and make sure it/they work/s.

Please update.... awaiting.

Posted on Nov 11, 2010

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  • Lebanon Raingam
    Lebanon Raingam Nov 11, 2010

    I am not very sure when you say F8 and Safe Mode, I think you've made a little mistake. If you see something (boot options) when you press F8, then it's the Advanced Boot Options, not the Safe Mode, if you select the Safe Mode from the Advanced Boot Options, then you are into Safe Mode. Hope this clears.





    It seems the installed windows is corrupted or there's problem with the SSD, if Safe Mode boot isn't possible, your only hope is to repair the windows or to install a new window.





    Now don't press F8, instead press F2 and see what happens, this should open up the Bios Settings window. From there, you need to select the First Boot Device as CD/DVD Drive from the Boot Options, by default the First Boot Device should be Floppy Drive. This should be under Boot menu or (under Boot Sequence menu). Select the first boot device as Cd/Dvd drive, insert the Xp Cd and press F10 then, Y or yes, it'll automatically restart. Wait for the dell bios screen and press the spacebar when you see "to boot from cd-rom.... press any key......" or something like that... and follow the XP installation wizard.







    Let me know if this isn't possible.

  • Lebanon Raingam
    Lebanon Raingam Nov 11, 2010

    Ok... but if you could at least elaborate with more details, I could help you better. Here's another question, What do you see on the screen once you press the Power button to Turn On? If you could access the F8 (Advanced Boot Options) then you must see something before you reach the F8 Menu, like the bios screen or the dell logo or the Bios Screen shots. What I mean is the First display after the power button is pressed. Once you press the power button, keep tapping the F2 button, press once isn't enough. Let me know. If this fails, you'll need to deal with the hardware. I'll assist you further.





    Most of all, please post back with details, as you know I am only assuming, I don't have the Laptop in hand.



    Thanks.

  • Lebanon Raingam
    Lebanon Raingam Nov 11, 2010

    Thanks, I hope I am clear now.



    Remove the SSD (Solid Static Drive) from the motherboard and boot the system again. Let me know what do you see on the screen including any error message or info. This will bring up another result and will help us find out what the cause is. Next we'll deal with the Ram.


    Awaiting.

  • Lebanon Raingam
    Lebanon Raingam Nov 11, 2010

    Thanks again, it's clear that the problem is with the SSD. If Ram fails, then it should beep even if it's installed.





    Now we need another SSD to try and find out whether the one you have is dead or it's related to the motherboard or the Bios. Do you have another in hand? Let me know.

  • Lebanon Raingam
    Lebanon Raingam Nov 11, 2010

    All the best. Thanks for using FixYa.

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