Question about Plantronics Voyager 500A Deskphone Adapter for Voyager Series Bluetooth Headset [ Pla... Headset

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I some time drop calls when I am using my headset.

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If you are moving out of range from your base (33 feet) it will drop the call. Because this is a Bluetooth, you must always be in range.

Here is a link to the manual, in case you don't have one:

Plantronics Voyager 510 User's Guide

Good luck from Headsets Direct!

Posted on Oct 31, 2011


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1 Answer

I have had complaints that the device drops calls on a bench type work table. Does the headset need direct line of sight to the phone in question or is it something else that causes the call to drop?

Not certain I understand the bench issue. If your phone, whether cell or cordless has interference, the call will drop. Line of sight is not an issue since the headset is not infra red (TV remote). However, anything metal or thick or other electronics can cause interference. Any interference will mess with the headset which has a weak signal by design. Need more info. please ask!

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The DA40 cable (and headset) is a plug-and-play device which requires no special drivers to operate properly. I believe that the DA40 is acting like a switch between the software applications loaded onto your PC's (i.e. operating system, cosmo com call center client, etc.). Much like a light switch in an electrical circuit, where the DA40 enters the PC's circuit it is interfering (turning off) with the operation of the other systems. I would recommend getting a computer technician to check one of your stations, or the server, to see where and how the break is happening. You'll probably find that the DA40 was just an innocent by-stander that was in the wrong place at the wrong time. It's worth a shot and better than replacing 150 headsets and cables.

Good luck from Headsets Direct!

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If the battery voltage drops, the call will disconnect. Try charging the headset to full charge, and see if that fixes the problem.

Be aware that the NiMh batteries in your M2500 may be at end-of-life, and won't hold a charge as they should. If so, it's time to go shopping, or else, time to start soldering!

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After looking through the phones, there many possibilities, wow quite a few. It does not have any recommendations on headsets. The headset is only as good as the the quality you are purchasing. If your phone drops calls it won't be from the bluetooth device. Below is a link to the Explorer Series 300 User's Guide, which may help you.

Plantronics Explorer Series 300 User's Guide

Good luck from Headsets Direct!

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I had the same problem as the person in the original posting -- I dropped my phone after which callers could no longer here me.  So I tried dropping the phone again, as the original poster suggested, and afterwards the problem was solved.  

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Is the headset paired and connected to your phone? Is bluetooth turned on in your phone? Look for the bluetooth icon on top of your phone's screen. Let me know what model phone you have and I can help you troubleshoot.

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Can't hear me

hey i got the same problem on ma BB headset

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