Question about HP Photosmart C5280 Printer

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When I turned on my printer today all the lights on the front started flashing and this error message showed: "C4EB8000. Turn power off then on again." I've tried googling it and nothing seems to be helping. Ive taken out the cartridges and put them back in like suggested but the error still shows. Any ideas? Thanks

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Follow these steps to resolve the error message. It might not be necessary to complete each step to fix the issue. Step one: Disconnect all data cables and devices from the HP product

  1. Disconnect any USB, Ethernet, or parallel cables from the back of the HP product.
    CAUTION: Do not disconnect the power cord during this step. Figure 1: USB connectionWhen I turned on my printer today all the lights - c01661620.gif Figure 2: Parallel connectionc01369986.jpg
  2. Remove any memory cards or USB drives from the HP product.
Step two: Turn the HP product off and then on
  1. ) to turn off the HP product. Wait 15 seconds.
  2. Press the Power button (c01602202.gif ) to turn on the HP product.
Step three: Reconnect the data cables and devices
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Reconnect one USB, Ethernet, or parallel cable to the back of the product.
  3. Press the Power button (c01602202.gif ) to turn on the product.
  4. Check the display for the error message.
    • If the error message does not display , reconnect another cable, and then repeat steps 2 through 4.
    • If the error message displays , replace the cable you just reconnected with a new one. Go to the How to Buy HP page to buy the replacement power supply for your product.
Step fWhen I turned on my printer today all the lights - c01369983.jpge if the HP product uses a power cable or a power module as the power supply If the power supply is a cable with electrical connections at each end, the product uses a power cable . Figure 3: Power cablec01369983.jpg If the power supply is a cable connectWhen I turned on my printer today all the lights - c01369984.gife or box, the product uses a . The power module might have a permanently attached power cord, or the power cord might detach from the power module. The term power module refers to both the power module and the power cord. Figure 4: Power modulec01369984.gif c02020663.gifIMPORTANT If the product uses a power module, make sure that the power module part number is the same as the part number listed in the User Guide to ensure you have the correct power module. If the part numbers do not match, replace the power module. Go to the How to Buy HP page to purchase the replacement power module for your product. Step five: Check the electrical connections and outlet
  1. Disconnect the power cable or power module from the back of the product.
  2. Disconnect the power cable or power module from any power strips or surge protectors.
    NOTE: If the product uses a power mWhen I turned on my printer today all the lights - c01602202.gifdetachable power cord, unplug the cord from the power module, and then plug it into the power module again.
  3. Wait 30 seconds
  4. Plug the power cable or power module directly into a wall outlet.
  5. Reconnect the power cable or power module to the back of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.
  7. Monitor the product to see if it turns on then off again.
    • If the product remains on , you might have too many devices plugged into the power strip or surge protector. You might also need a new one.
    • If the product turns off , the source of the problem is the electrical outlet. Continue to the next step.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Posted on Nov 11, 2010

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