Question about HP Deskjet D2360 InkJet Printer

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HP D1360 printer: My printer output fade out after printing half the page. I go to the HP homepage for procedure of cleaning the cartridge head. It said to look for HP printer series icon at the low right hand corner of the screen, but I cannot find one. I try by re-install the driver but the icon still not appear. Where is it? Thanks Krishar

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  • Doctor PC
    Doctor PC Nov 11, 2010

    Can you see your printer in your System OS?

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  • HP Master
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Look for the printer in Control Panel.

Posted on Dec 08, 2010

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1 Answer

Why do print jobs print out normal, faded, or color (for an all black job) randomly?


I would suggest using the printers self head cleaning as it sounds like the heads need cleaning

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Prints pictures faded


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Cartridges won't align


The HP printer can perform an print cartridge cleaning procedure even after the alignment message has displayed. Follow these steps to perform an print cartridge cleaning procedure at the front panel:
1.On the front panel, press the Menu or Setup button (depending on the model).
1.Press the right arrow button (>) until Maintenance or Tools is displayed, and then press the OK or Enter button (depending on the model).
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A page will be printed during the cleaning process with all of the colors on it. If any of the colors (including black) are missing, faded, or streaked on the alignment page, there is a ink cartridge problem.
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Dec 07, 2010 | HP PSC 950 All-In-One InkJet Printer

1 Answer

I have a hp psc 950 I set uo align cartridge clear cartridges, then Itha receive a report saying that align cartridge failed.. Bob


There are several possibilities that you can check. First, what is the ink level for all colors? You need enough ink in all of the cartridges, black and the three color tanks in the color cartridge. A low ink in any one cartridge could do this.

Second, make sure you are printing on clean white letter or A4 paper (no additional print on the page). Is the paper feeding correctly from the paper tray? Did the alignment page print and arrive in the output tray? Check for a paper mismatch warning or if 4x6 paper selector lever is pushed forward on the output tray. Make sure the selector is pushed all the way towards the printer. Did the alignment page look like the previous alignment pages or the ones shown here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu00657&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=60259#Alignment_Pages .

If any color is missing, look for a problem with the cartridges. Try running a cleaning cycle: press Menu (or Setup, depending on the printer) on the printer. Press the right arrow until you see Maintenance or Tools. Press OK and then OK again if Clean Print Cartridges is highlighted. (Otherwise, highlight the Clean Print Cartridge by pressing the arrow keys and then press OK.) If the output is missing, faded, or streaked. Note: a low ink issue will be made worse with a cleaning. It is a cartridge issue. This could be a symptom of clogged nozzles on the cartridge, the protective tape still on the cartridge, or poor contact between the cartridge electrical contacts and the matching ones on the print head. Remanufactured and refilled cartridges are at higher risk of failing. However, the chip on the cartridge can also fail; in this case, if you have a genuine HP cartridge, contact HP. Replace the cartridges. You may want to clean the cartridges and the print head. Use distilled or bottled water and lint free paper or swabs. (coffee filters can be used.) Wipe away from the nozzles (the contacts, edges and ramps of the cartridge) of the cartridge and the contacts inside the printer. Wipe in one direction only even on the contacts inside the printer.

Reset the printer by unplugging the power cord for at least 5 seconds before plugging it back in. Print a new alignment page. Does the printer give one or two pages? If you only get one page, the alignment is automatic and you should see a blue light at times as the printer feeds and prints the page. If no light shows up, the printer needs service.

If you get two pages, check the scanner glass and white scan backing. Clean the surfaces with a soft cloth dampened with clean water, if they need cleaning. Check if the bulb assembly is lighting up when the unit is on. If that scanner light doesn't come on, the all-in-one needs service. Make sure to put the alignment page face down on the glass or face up in the ADF. Copy the alignment page. If the copy has vertical streaks, clean the scanner assembly. (If this cleaning doesn't help, again the unit needs service.)

You can bypass the required alignment. Press and hold the Enter button and then press the Setup button. The unit should print but the print quality will be poorer. If any colors are missing, check the ink level and for clogged nozzles.

I hope this helps.

Cindy Wells

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1 Answer

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You need to clean your print head nozzles. Find menu on your printer and push the button then use the up and down arrows to navigate the options. Find the one that says "maintenance" and push "ok" or "enter" from your printers key pad. Then find the "clean print head or nozzle" option and again push the "ok or enter" button on your printers keypad. Follow the instructions to complete the cleaning and print a test page to make sure your problem is solved. If not, repeat the cleaning until the ink flows through your print head correctly.

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2 Answers

Hello. I have followed every procedure to clean the print heads but the pictures still come out in a faded yellow. We also have no red or pink in any of the test print pages. All the cartridges are nearly...


I would suggest cleaning the print head contacts with rubbing alcohol and a cotton swab. You can also purchase a cleaning kit which contains basically the same thing. After you are finished, you will need to realign the heads and print test page. Align as needed.

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2 Answers

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