Question about HP LaserJet 2430dtn Printer

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My hp laserjet 2430 keeps showing paper jam on tray 2 but no paper jam there. I have to press the ok button always to proceed. what could be the problem

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Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.

  • Press the Power button (my hp laserjet 2430 keeps - c01602202.gif ) to turn on the product.
  • Disconnect the power cord from the rear of the product.

    Remove the rear access door. Press in the release tab on the rear access door, and then pull the door away from the product. Figure 2: Remove the rear access doorc00909313.gif
  • Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  • Check the rollers on the rear access door. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Open the cartridge door.
    Without turning off the product, disconnect the power cord from the back of the product.
    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  • Disconnect the power cord from the wall outlet.
  • Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.
    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  • Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  • Remove all traces of paper or obstructions found.
  • Make sure the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.Close the cartridge door.Reconnect the power cord to the back of the product.Reconnect the power cord to the wall outlet.Presmy hp laserjet 2430 keeps - c01602202.gifutton (c01602202.gif ) to turn on the product.
  • Posted on Nov 11, 2010

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