Question about Western Digital Passport 120GB External USB 2.0 Portable Hard Drive - Green
An external storage-device has four major components:
* the USB cable
* the power-adapter
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure.
One of these components has failed.
Try a different USB cable.
Try connecting to a different USB port on your computer.
Try connecting to a USB port on a different computer.
Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.
Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.
Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.
Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.
There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".
Posted on Nov 11, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 18, 2013 | Computers & Internet
For a standard trackball mouse, unplug the mouse, turn it over and then twist the retaining ring counter-clockwise to remove it.
Remove the trackball inside the mouse.
Clean the trackball with warm water and dry carefully. Clean the rollers inside the mouse with a cotton swab dipped in rubbing alcohol. Replace the trackball, then secure it with the retaining ring.
Clean the outside of the mouse with rubbing alcohol and a cotton ball.
For an optical or wireless mouse, clean the bottom of the mouse and the surface it sits on with a damp cloth.
Solve Hardware Problems
Make sure the mouse is connected properly.
The connector will either be USB or PS/2. A PS/2 connector is color-coded green and can only be inserted in one direction.
Check for any bent or broken pins or damage, then carefully plug it in, making sure the connection is secure. Reboot the computer.
Connect the mouse to another computer, then reboot the PC.
If the mouse works after testing it on another computer, the problem is most likely with your PC or operating system.
Also, try a different mouse on your computer.
If there is no PC freeze, your mouse is probably malfunctioning.
Switch to a different USB port. Sometimes mouse freeze will occur if the mouse is connected to a USB hub.
Connect the mouse directly to one of the USB ports on your PC.
Try different ports until you find one that works.
Replace the batteries.
If you have a wireless mouse, replace the batteries with fresh ones.
Also, try using a different kind of mouse pad.
Sometimes surface imperfections can interfere with the operation of a wireless or optical mouse.
Install more RAM or memory.
If your PC doesn't have enough memory, PC mouse freeze may occur when you are running resource intensive programs.
Installing more RAM will help your PC run more efficiently.
Solve Software Problems
Check for device conflicts. When you install another device on your computer, it can sometimes conflict with a PC mouse.
Remove any new hardware and drivers you may have installed, then reboot the computer.
Reinstall PC mouse drivers. In Windows, open "Control Panel" then "System."
Select the "Device Manager" tab, then scroll to and select your mouse.
Uninstall any drivers that are listed.
Unplug the mouse and reboot the PC.
Plug the mouse back in, reboot the system, then allow Windows to reinstall the drivers if prompted.
PC mouse freeze and other serious problems can be caused by viruses lurking on your system.Set the program to run a complete scan every 24 hours.
Also make sure the virus definitions are updated regularly.
Turn off video acceleration. Sometimes video acceleration can cause PC mouse freeze.
Go to "Control Panel," then click "Display," and then "Change Display Settings."
Click the "Advanced Settings" button, then the "performance" tab. Set the acceleration slider to "None," then reboot.
Repeat the process moving the slider up one notch until you have the maximum amount of acceleration with no mouse freeze
hope this helps
Oct 09, 2012 | Sony Vaio VGN NS20E Laptop Car- Air DC...
Feb 10, 2011 | Samsung YP-U2 MP3 Player
Nov 05, 2010 | Western Digital Passport 120GB External...
Oct 19, 2010 | Kingston (DTIU3/2GB) 2 GB USB Hard Drive
Apr 20, 2010 | Acer Aspire 4930-6862 Laptop
Apr 11, 2010 | Dell Latitude E6400 Laptop
Feb 02, 2010 | Cell Phones
Oct 27, 2006 | Riccar 8955 Upright Vacuum
36 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: