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Everything worked fine until yesterday when my PC did not recognise my Buffalo JustStore Desktop 500 GB External hard drive when I plugged it in. There is also a ticking 'searching' sound from the HD

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

Posted on Nov 11, 2010

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We understand that your problem is:
hello i was using my buffalo ministation 320 gb external hard drive about a week ago, it was working fine but I left it on my bed when I was done. About 2 days later I went to change my bed sheets and the external hard drive feel on the floor. Now when I connect it to my computer it makes a connected sound but it does not show up on my computer but it is recognized when I safely disconnect it from my computer. I tried it on my laptop, it installs but its the same, it is not detected under my computer so therefore I am not able to access my files. Please tell me what I can do to retrieve my data. Thank you.

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