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First look at the ribbon, be sure that there isn't creased or folded. If the ribbon is old the edges will have have places where it will not print. If everything seems OK there is a ribbon lift adjustment on the front side if the printer just under the ribbon deck. You will need a 9/32 wrench and a skinny flat blade screw driver.
make sure the ribbon is latched into place (should lock down) also check on the ribbon itself to make sure the print is in the middle of the ribbon and not on the very bottom, if the ribbon is locked down and types of the bottom of the ribbon, it is out of adjustment. if the ribbon looks ok, move the paper scale (the plastic piece on top of the platen) up out of the way, then push down sharply on the platen. if it moves down and clickes into place, it should work OK.
Look at the ribbon and see if the letters are on the very top of th ribbon. If so on the front of the carrier there is an eccentric screw for adj. ribbon height. Loosen the lock nut W/ a small 9/32 wrench and adj screw to raise ribbon. Be sure to check L/O with the underscore as you can get it to high.