Question about HP LaserJet CM1017 MFP All-In-One Color Printer

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Magenta colour not printing in cm1017mfp printer

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  • 1,719 Answers

First check out the toner level in the magenta cartridge from the display screen. It may have been exhausted and would need re-fill or replacement.

Secondly, it could be (most likely) due to toner dust on the lenses and mirrors inside the printer, which reflect laser beams. In this case it only requires cleaning/ servicing. Basically, it is the problem with the printer design. Magenta is at the bottom thats why it gets the dust first.

I received a similar HP Laserjet Color Printer with same issue for repair/ maintenance a few months back.
Actually the problem is with the printer design not the magenta cartridge and it needs professional hands for servicing and cleaning. The mirrors which reflect laser beam get covered with dust and toner. hence the image is not produced properly. note that first magenta goes off, followed by yellow, then cyan and lastly black. this is because of the mirrors placement inside the printer.

Rest assure that the printer requires ONLY CLEANING OF THE MIRRORS, which are inside the printer.

Clean them yourself with dry n soft cloth (if you are familar with such tasks) or get it cleaned by any printer repair/ service professional. Please note that the mirrors, lenses and scanner assembly inside such printers is extremely complex and can get damaged very easily especially the mirrors.
Hence it is adviable to get it serviced by a professional. You can do it yourself ONLY if you have some experience of same sort.

Hope it would help
. If you need any further help let me know

CreativeTECH

Posted on Nov 11, 2010

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