Question about Western Digital External USB 2.0 80 GB Hard Drive

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Hello sir, my external usb is not working model no : WD1600XMS-00, S/NO : WXE108F36568 R/N : A4B Your service centre adderss plz im in pondicherry

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  • persilvertec Nov 11, 2010

    If you have not already tried this, make sure to plug in the drive directly to one of the rear ports of your desktop computer (or possibly on side of laptop). Many times, drives are not recognized if you attach them to a USB hub, or to a USB extension.

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

Posted on Nov 11, 2010

  • hookman170 Nov 30, 2010

    WD passport WD1600XMS-00 mini sata to usb adapter is my problem , need to locate replacement without luck.

  • ikkenom Dec 01, 2010

    Any computer-store will sell you an "empty" enclosure, with power-supply, and a USB-to-SATA adapter. Probably $30 to $50.
    Just "transplant" your SATA drive from your W.D. into the new enclosure.

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