Question about Brother MFC-8860DN Printer

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No Paper Error

I'm getting a "No Paper" error on my MFC-8860DN, there is paper in the tray, and when I turn it on or try to use it, all I hear is a clicking sound

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  • anclotefire Jul 08, 2008

    same problem as Talon52. Have to power printer off and restart it. sometimes it works, sometimes it doesn't. cheap chinese **** for $600.00. never buy another one.

  • Anonymous Aug 01, 2008

    No Paper error - paper is in tray. Have tried turning it off and on and it still doesn't work.

  • DebFP Aug 14, 2008

    Same as the others - machine will be printing fine then the No Paper message comes on. There is paper. I have no idea what is causing it. Everything looks fine and clean but it is very annoying. The printer is less than a month old - and it's only a 1 person office so it's not from overuse.

  • tedpjr Oct 18, 2008

    same problem-started after I loaded fresh paper in Tray 1 awhile back. sometimes it worked, sometimes not. after 2 weeks it quit trying.tried everything that brother suggests. prints fine from the MP tray. always defaults to "no paper" after anything is printed from MP tray.

  • dan7183 Mar 12, 2009

    MFC-8860DN "No Paper, reload paper in the MP tray" when I go to print from the computer, but if I power down and try to print a copy it works fine. So, I don't have a printer just a good copier. Any ideas?

  • Tyrchon Apr 20, 2009

    I have the same problem. The reason these solutions won't work is that the paper is lifting just fine, and feeding as well, but only when you are making copies or receiving a fax. It's only when you try and print that it suddenly tells you there's no paper. Then you have to reset the machine for anything to work at all.



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You could have two problems. One the paper sensor in the cassette could be jammed or broken, The clicking could be the sensor jammed next to the feed roller. If not it could be the fuser gear is broken.

Posted on Jun 17, 2008

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A common issue i've had on the 8860DN's is the plastic shaft (axle?) that the cassette lift gear is on breaks and therefore the paper isn't lifted up to the paper sensor. As it's all part of the factory moulded fram you need to strip out the gear train, drill out the broken shaft and put a screw through to act as a stronger metal shaft. The catch is the screw can not protrude out into where the cassette slides in and the head of the screw must be very small otherwise a gear rubs on it and will give you a motor error.

I've had 3 machines do this and repaired them all in the same manner.

Posted on Mar 02, 2009


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Posted on Jan 02, 2017

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SOURCE: Brother MFC 8860DN. ''No Paper'' error message and

Pull the paper tray out, look in the top middle by the roller holder, you will see a black plastic lever (edge actuator) hanging down, it should be flush with the roller, be careful when pushing back in place.

Posted on Feb 15, 2011

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SOURCE: No Paper Error

make sure you have an 1/8" gap between your paper and the rear paper stopper in cassette.


Posted on Jun 04, 2009

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SOURCE: MFC-8860DN makes loud clicking sound

search at Brother International - Support for your Brother Product.

Posted on Oct 24, 2010

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You can check if the paper guides are set properly by depressing the purple lever on the right front of the tray. The leading edge of the stack of paper should rise out of the tray. If the paper cannot rise, or rises unevenly, you need to adjust the guide on the tray. There should be between 1/16 and 1/18 of play from front to back for the stack of paper in the paper tray.
The loud click sounds alarming, but is not the problem.

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Pull the paper tray out, look in the top middle by the roller holder, you will see a black plastic lever (edge actuator) hanging down, it should be flush with the roller, be careful when pushing back in place.

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That error, usually means that the engine PCB is bad. If you call brother they'll tell you to check the print count, and if it's a certain number, all you can do is replace that PCB. It runs around $400.00.

Sep 24, 2009 | Brother MFC-8860DN Printer

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No Paper Error

make sure you have an 1/8" gap between your paper and the rear paper stopper in cassette.


May 27, 2009 | Brother MFC-8860DN Printer

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This is a common issue.
Here is the solution:
Pull out the paper tray
On the left of the feed roller there is a black piece of plastic that is a sensor. It is jammed forward. Gently bend it out to the left and push it back until it snaps back into place.

Be careful not to break it.

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is this still a current issue?

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