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New Toshiba 37" flat screen always displays Closed Captions. Feature is turned off with TV remote, feature not available on Cable remote. Toshiba says it is Cable company problem, Mediacom cable can find nothing wrong. Spent an hour on the phone with Mediacom, tried everything they could think of. Am getting HDTV through an RCA DVR box that isn't new. Got it from the cable company and it was used before, how long they couldn't say. Could the problem be there? There is a long waiting list for getting a new HDTV cable box. That may still be my only option. The cable to connect the TV to the DVR is new from Radio Shack, a high speed HDMI cable.

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  • Anonymous Mar 21, 2009

    I HAVE 37 INCH FLAT SCREEN HOW CAN I GET THE CODES FOR THE REMOTE TO CONNECT WITH MY MOTOROLA DIGITAL CABLE BOX FROM MEDIACOM

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I've had this problem for a bit, it seems that there are two ways to turn off the closed captions.
1:Menu--->Preferences--->CC and Digital Audio Selectors. This displays the menu on the bottom of the screen with the choices of Closed Caption formats and digital audio. This is not the correct menu to be in. This turns off the CC as long as the TV is not turned off or the input is not changed. This is a temporarily either turns the CC on or off.
The Solution:
2:Menu--->Setup--->TV Settings--->Closed Captions Settings Displays a menu in the center of the screen, with the options of Turning the Closed Captions on and off, the Analog CC Mode and Digital CC settings. You must turn the Closed Captions off in this menu or the changes to CC are temporary.
For the record:
1. I'm aware I'm 2 years late on this, but I just want others to be able to solve this issue on their Toshiba. Don't worry, my Toshiba is the same age as yours
2. I've lost faith in Tech Support ages ago. I'm sorry that they were that incompetent.
3. Its ridiculous that there are two entirely different menus to alter the closed captions. Took me forever to figure this out.
Hope this helps you and others.

Posted on Jan 21, 2011

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How do i remove the captions off the bottom of the tv with my remote


Be aware that closed captions or CC can come either from the set or a cable or sat box (those have that feature also).

In menu (set or box) look for Closed captions and select off or whatever removes them--some sets/boxes have a option that they only come up when sound is muted.

If you want to prove where it is coming from and have cable--hook it direct to set with no box to see if still there or not--if not it is coming from the box used--go into its menu and turn it off.

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Hi I was wondering how to remove close caption on tv I turned it off on the remote but the was still on the tv


closed captions can come either from the set or if you are using a box for signal to the set most boxes also have this feature.

check both the set and the box and either turn to off or something other than cc1

SD TECH

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I have an ultravision That has a problem sense it was new, and getting worse. When on chanel 4 or 401, sometimes other chanels, bun not often the center of the screen goes Black in aprox the seme area...


Check both the set and the box if you are using one, you are describing a TEXT feature which on certain channels puts a black box in the middle of the screen----idea was to send text but it never to my knowledge was used.

The feature can be either in the set itself or a box (cable/sat etc) and will be found in the settings under CLOSED CAPTIONS, MAKE SURE IT IS OFF IN THE SET FIRST AND IF STILL A PROBLEM CHECK THE BOX FOR CABLE ETC AS IT CAN ALSO BE THERE.

Once you find closed captions, make sure TEXT is not highlighted.

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Ensure that you have disabled your closed caption option and see if the problem disappears. If you can get me model number of the tv I can give you detailed instructions

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1 Answer

When someone is speaking the words also appear on screen. How do I stop this from happening?


The closed captioning is on. If the source is OTA, you can turn it off with the remote (a button marked CC, press it until it reads CC OFF) or the On-screen Display (probably Options or Tools). This also applies to some satellite or cable systems. With satellite and some cable boxes, the captions can also be controlled by the box. The remote for the box may have a CC button. Otherwise, you'll need to go through the menus to turn it off. (I know with Dish Network boxes, if the system is set to single (rather than dual) mode, both TVs will show the captions if it is enabled.

Similarly, DVDs, VCRs, and Blu-ray inputs may have their own captions and you might need to see the remote (or menus) for that device.

I hope this helps.

Cindy Wells
(I'm assuming you aren't watching open captioned or subtitled programming.)

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How to remove subtitles from sony bravia tv screen


You can download the user manual here.
http://www.retrevo.com/support/Toshiba-57H84-TVs-manual/id/311ag813/t/2/
The closed caption feature has two options:
• Captions—An on-screen display of the dialogue, narration, and sound effects of TV programs and videos that are closed captioned (usually marked as “CC” in TV listings).
• Text—An on-screen display of information not related to the current program, such as weather or stock data (when provided by individual stations).
To view captions or text:
1. Tune the TV to the desired program.
2.Press MENU, and then press x or • to display CUSTOM menu.
3. Press y or z to highlight CC, and then press ENTER.
4. Press y or z to highlight CAPTION or TEXT, and then press Enter.
To turn off the Closed Caption feature:
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1 Answer

My tv has a black square on the screen.


With the original remote go into the customer menu--look for closed captions---I think you will find that TEXT 1 has been selected---it was a feature that allowed for written things like books to be transmitted and never was really used much--it should only appear on certain channels---select either off or something other than TEXT 1---

It most likely got entered by accident--check it out---also if you are using a cable or sat box--most of them have the same option---if it is not selected in the TV sets own mode--you need to go into the menu for the box if you are using one and turn it off--if this is the case check with your cable or sat provider and they can tell you how to correct this if the box is the reason.

Let me know what happens---I am here to help people--

If you have any questions or need more help--just let me know.

Regards, SD TECH

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http://www.p4c.philips.com/files/5/55pp9401/55pp9401_dfu_aen.pdf

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