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I have a Dell Inspiron B130 computer and a Dell Photo AIO printer 966. Recently I could not get my computer to print on the printer. It had worked up to this point. I uninstalled the printer driver and reloaded using the installation CD I got when I purchased the printer. It would not connect to the USB port to which I had the printer connected. I contacted Dell Support and the service tech uninstalled and reinstalled the software for the USB ports. They also downloaded the printer driver and tried to reinstall the computer without success. Then I got shuttled around between departments until I just gave up. I wasted $206 on an extended warranty and was subjected to substandard customer service. What else can I do?? Do I need to buy another printer? This one still seems to work. It just won't talk to my computer.

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First check the "Device Manager", for any USB Driver "errors".
There are 3 USB ports for your Laptop, check all the ports.
If you are using XP on your laptop, is your service packs up to date? For USB 2.0 port to function properly you got have to update a least Service Pack 2 for Win XP.

1. Have you check your USB port? Just plug in any USB devices eg. Flash drive, external HDD... and see whether the port detect the USB devices.

2. Is the USB cable for the Printer faulty? Try a new USB cable.

Hope it helps.

Posted on Nov 11, 2010

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PDF]Dell Photo All-in-One 966

www.dell.com/downloads/emea/products/printer/966_en.pdf

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dear sir

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just follow the steps

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thanks

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1 Answer

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Yeah thats just how it is hun
i have 926 its a little noisy but aw well
as long as it prints good

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