I had this exact problem. I bought two Home Decorator fans from Home Depot and installed them in separate rooms in my house. They have LED lights. I know for a fact that I wired them right because the model fan in Home Depot fan was wired the same and my remote worked perfectly with that fan. Both fans at my house had the same issue of the light not turning all the way off but dimming worked and fan speeds worked. LONG story short, I had another fan in the Master Bedroom that was turned on. When I turned the power to that fan off (wall switch toggled to off), both of the new fans worked!!! Now I need to figure out how to wire the Master bedroom fan correctly (9 wires in one box) but at least I know what the issue was!
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