Question about Microsoft Xbox 360 Console

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Whenever I sign in to my xbox live it never works. It says my account has been suspended due to payment options. There is no way to purchase more xbox live even though I changed the credit card. I changed the payment plan and i have nowhere else to turn

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Buy them from argos or set up a new profile

Posted on Nov 11, 2010

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1 Answer

When i try to sign in to xbox live it says my profile is suspended due to payment option problem. i can then update my billing and card info but still won't let me connect? help


You must make your valid Credit Card as primary, if you still have an old card then it will not let you log in. go to xbox.com and sign in and select billing.

Thanks


www1RepairStop.com

Sep 08, 2011 | Microsoft Xbox 360 Console

3 Answers

Ummm i got suspended due to my payments but my mom got a new card how do i fix it


Change payment for an Xbox LIVE membership

Xbox LIVE purchases and membership renewals are charged to the payment option that is associated with your Xbox LIVE account. Use the following steps to add or change a payment option that is associated with your Xbox LIVE account. If you want to remove a payment option, please see Remove an Xbox LIVE payment option.
Show all Console steps: Add or change a payment option

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to My Xbox, and then select your avatar.
  3. Go to Account Management, and then select Manage Account. profile_mngacctgold.jpg
  4. Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold). profile_acctmgmtgold.jpg
  5. Select Change Payment Options. profile_chgpaymentopt.jpg
  6. Do one of the following:
    • Select Add Credit Card to add a new credit card.
    • Select Add PayPal for information about how to add a PayPal account at xbox.com/accounts. PayPal is not available in all regions. For a list of supported regions, please see Using PayPal with your Xbox LIVE Account.
    • To edit an existing payment option, select the payment option.
    profile_paypal.jpg
Computer steps: Add or change a payment option You can also you can add or edit Xbox LIVE account information using the Microsoft Billing and Account Management website. Here's how:
  1. On a computer, go to https://billing.microsoft.com, and sign in using the Windows Live ID (email and password) that is associated with your Xbox LIVE account.

    Note If you don't know your Windows Live ID or password, please see Manage your Windows Live ID.
  2. Click Go to personal information. billing_acct_overview.gif
  3. To change a payment option, click View/Edit next to the payment type that you want to change. billing_personalinfo.gif
  4. Now you can add or edit a payment method.

    Edit a payment
    Click Edit payment method information and update your payment information. billing_editpaymethod.gif
    Add a payment
    Click Use a different payment method to add a new payment method and follow the on-screen instructions. billing_usediffpaymethod.gif

Jul 21, 2011 | Video Game Consoles & Games

1 Answer

Suspended account due to payment options as card had expired.


Go to the xbox live website and sign in with your email and password which should direct you to your gamertag and there should be payment options to renew the credit card subscription or purchase the month cards at a store like Gamestop or Walmart. Xbox.com

Oct 16, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox live gold membership is still valid till november yet when i try to sign in it says the account has been suspended due to aproblem with my payment option.even though i update the info it still says...


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You will have to directly contact Microsoft Directly for account and billing issues.

Phone numbers
  • Toll free: (800) 4MY-XBOX begin_of_the_skype_highlighting (800) 4MY-XBOX end_of_the_skype_highlighting or (800) 469-9269 begin_of_the_skype_highlighting (800) 469-9269 end_of_the_skype_highlighting
  • Direct dial: (425) 635-7180 begin_of_the_skype_highlighting (425) 635-7180 end_of_the_skype_highlighting
  • Hearing impaired (TDD device): (866) 740-9269 begin_of_the_skype_highlighting (866) 740-9269 end_of_the_skype_highlighting or (425) 635-7102 begin_of_the_skype_highlighting (425) 635-7102 end_of_the_skype_highlighting


Related Links For more information about your Xbox LIVE membership, see our detailed Account Management FAQ.

Oct 02, 2010 | Video Game Consoles & Games

1 Answer

Please help =[


ahhh this happend to me
the email is the account u registered the email with
and its not on www.billing.microsoft.com
its on http://www.xbox.com this usally means that u where paying by a credit card?... what you gotta do is get another credit card and add it, otherwise your account will be suspended for about 3 months before your able to get it back.

Sep 25, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox LIVE


Either go to Xbox.com and sign into your account that way. Which I hope you registered your account with an email or password if you didn't then you wont be able to sign in. I always buy the 1 year + 1 month free cards that is like 45 bucks from my local gaming store which is very helpful. If you can't find a way to sign in and change the information to the other credit card then Im afraid you will have to make a new gamertag.

Mar 14, 2008 | Microsoft Xbox 360 Console

5 Answers

Account Suspended for payment error


Go here:http://www.xbox.com/en-US/live/
And try logging in there, if you can't login go Here : http://www.xbox.com/en-US/support/?WT.svl=nav
That will troubleshoot your xbox live connection from the pc.
you can also pay your subscription fee online too.

Feb 18, 2008 | Microsoft Xbox 360 Console

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