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My zen mx goes into scanning disk mode, comes up with the zen logo rebuilds 3/4 of the way, the blacks out. What can I do? Thanks.

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Posted on Jan 02, 2017

Benimur
  • 6966 Answers

SOURCE: Malfunctioning mp3 player

Hi. am not sure if this would apply to your particular problem but you might want to check http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=185653. It might be of help or give you an idea on how to go about it. Good luck and regards.

Posted on Apr 12, 2007

SOURCE: Creative 8gb mirophoto freezes at logo

I suppose that you have a bad hardisk. I have repaired several models of Creative Zen including the hardisk types (Zen Micro, Microphoto, Neeon, Zen 20 Gbytes, and your problems points to a bad hardisk symptoms. Either the disk or the read/ write head stuck up. Do you hear clicks in the player upon startup? If yes, then do the following procedures: If you're out of warranty, then you might want to open your player, and do some repair yourself, but be very careful. Somebody has posted on how to dismantle the zen microphoto, please search for the site. Once you got to the hardisk, carefully remove it from the player... Remove the sticker. There's some holes in the cover, can you see the disk and the read/ write shaft? Insert a piece of wire or anything that can be used to move the shaft a little, again be very careful. AVOID SCRATCHING THE DISK OR, Move it to the right. If you're lucky to have just a jammed or stucked shaft, then you just save bucks. Replace everything and test your player. You might want to modify your player by replacing the hardisk into a compatible compact flash. it is the same size and same pinouts. A step-by-step procedure has been posted somewhere, please search for that. If you're player powers up and freezes on creative logo, or go to the recovery mode directly, then your player still works, and you just got a hardisk problem. try replacing it. I'm lucky enough to have a warehouse in my area here in the Philippines who sells surplus Creative mp3 players (various models and products)for a very cheap price, sold asis. So I have ample stocks of boards and parts for my repairs.

Posted on Oct 05, 2007

SOURCE: Zen V-Plus freeze at rebuilding directories

YOUR MUSIC FILE IS CORRUPTED.When you hook it up to pc .open the files on the zen and format the music file.If you still have a problem.Format the drive and download new drivers here>http://support.creative.com/kb/ShowArticle.aspx?sid=8451.RICHARDM69

Posted on Dec 18, 2008

  • 146 Answers

SOURCE: Creatve Zen freezing at rebuilding

Try using a different computer or a different USB cable. It is possible that the Windows mass storage driver is having issues. You may also want to try to download the newest software from Creative and install that. You may also want to try to plug it in and then press the reset button and see if it detects it when it restarts.
Also try putting an SD card into the expansion slot and see if it detects it as as mass storage device.
If none of the above work and it is still under warranty (less than 90 days) I would send it to Creative for repair or replacement. If it is out of warranty, Creative's repair costs may not make it worth fixing. When my out of warranty player needed fixed they were going to charge 125 USD and I only paid 200 USD for it about a year earlier. When it finally got to be too hard to deal with I opted for an iPod. Granted they are more expensive but the support is better and the warranty is 1 year.

Cheers and best wishes.

Posted on Jan 01, 2009

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1 Answer

Black Screen


you can reset it with reset button. press it and hold 3 sec.

Mar 03, 2010 | Creative Technology Creative Labs Zen MX 8...

2 Answers

I'll begin by saying that this is an 8GB Creative Zen MX, and NOT a 16GB, but I believe the solution may be the same. My zen will not turn on, or connect to my computer. This happened just yesterday...


Hi.
just pressing the reset button is not enough.


Try this:


1. To reset the player, gently insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play/Pause button while powering on your player.

3. When the player displays the Creative logo, release the Play button.



Depending on the model you can also use following procedure:
1. Remove the battery.

2. Move and hold the Power button to the Power On position and re-insert the battery to the Zen Vision. Hold the Power button until the Recovery Mode appears.

Nov 04, 2009 | Creative Technology Zen MX Black (8 GB)...

1 Answer

My creative zen screen wont light up its dark i tried the light up feature but no luck


If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

Press on the Menu/Back button on your player, and select System, and then Reset.

To Format or Clean Up Zen Vision:M

1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.

If the battery is too low, charge the battery fully before continuing
2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
* Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
* Format All (Formats the players hard disk - Note: all contents will be lost)
* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
* Reboot (Reboots the device).
5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.



hope this helps you

Jul 24, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

Creative zen m vision won't start up,


You tried these yet? 
Reset, Format or Clean Up a Zen Vision:M

If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

Press on the Menu/Back button on your player, and select System, and then Reset.

To Format or Clean Up Zen Vision:M

1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.

If the battery is too low, charge the battery fully before continuing
2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
* Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
* Format All (Formats the players hard disk - Note: all contents will be lost)
* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
* Reboot (Reboots the device).
5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

http://dmzweb4.europe.creative.com/...com:80,Case=obj(14048),Kb=ww_english_add

pls rate it, thanks

Nov 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

ZEN VISION M


Hello,

This sounds like it might be a hard drive problem. To put it into Recovery Mode, do this: put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, then its going to be a hardware failure.

Click here to view my step-by-step troubleshooting guide.
Click here to send in your device for free diagnostic testing.

Sep 03, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Switches itself off


Oh, that's EXACTLY what's happening to me! Except I bought it in Japan, and I'm in Australia now...

So...I'm, looking for an answer too.

Thanks in advance for any help. :)

Jan 16, 2008 | Creative Labs Zen Digital Media Player

1 Answer

My zen is freezeing


1. I'd try a system clean up first (instructions below)
2. definitely upgrade your firmware (http://us.creative.com/support/downloads/)
3. If all else fails, back up all your music on your PC and format it (instructions below)

.... from Creative's site

Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
    • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
    • Format All (Formats the players hard disk - Note: all contents will be lost)
    • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
    • Reboot (Reboots the device).
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

Jan 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

Not rebuilding Library all the way


1. Press and hold the Play button while powering on your player.

2. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.

Oct 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative 8gb mirophoto freezes at logo


I suppose that you have a bad hardisk. I have repaired several models of Creative Zen including the hardisk types (Zen Micro, Microphoto, Neeon, Zen 20 Gbytes, and your problems points to a bad hardisk symptoms. Either the disk or the read/ write head stuck up. Do you hear clicks in the player upon startup? If yes, then do the following procedures: If you're out of warranty, then you might want to open your player, and do some repair yourself, but be very careful. Somebody has posted on how to dismantle the zen microphoto, please search for the site. Once you got to the hardisk, carefully remove it from the player... Remove the sticker. There's some holes in the cover, can you see the disk and the read/ write shaft? Insert a piece of wire or anything that can be used to move the shaft a little, again be very careful. AVOID SCRATCHING THE DISK OR, Move it to the right. If you're lucky to have just a jammed or stucked shaft, then you just save bucks. Replace everything and test your player. You might want to modify your player by replacing the hardisk into a compatible compact flash. it is the same size and same pinouts. A step-by-step procedure has been posted somewhere, please search for that. If you're player powers up and freezes on creative logo, or go to the recovery mode directly, then your player still works, and you just got a hardisk problem. try replacing it. I'm lucky enough to have a warehouse in my area here in the Philippines who sells surplus Creative mp3 players (various models and products)for a very cheap price, sold asis. So I have ample stocks of boards and parts for my repairs.

Aug 27, 2007 | Creative Labs Zen MicroPhoto MP3 Player

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