Question about Whirlpool Duet 3.8 cu. ft. Front Load Washer

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I have a Whirlpool Duet HT. It is making a knocking sound about halfway thru the spin up cycle. It doesn't make the knocking noise when it is spinning during the wash cycle, when it first starts spinning in the spin cycle, or when it reaches max speed in the spin cycle. The knocking is only in between start-up and max speed. I have verified that it is level right to left and front to back. We have owned it for two years and are familiar with its sounds. It is usually rather silent except when the load is too small or out of balance. I have checked the four shocks and they are all working correctly. What do you recommend? Thanks.

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  • Boyd Adair Nov 11, 2010

    It appears to have a little play between the basket and the outer tub. Not much but about 1 cm at the most. I don't hear the bearings but it could very well be loose. Almost feels like a loose bolt in the back of the basket. What you are describing sounds like the logical problem. How do I fix it? I am rather mechanical and can fix most things with general instructions. I do also have the schematic from appliancepartspros.com but I am not sure if I would need to replace the drum drive pully, outer tub, basket, or just the bearings. Also, how long do you think it would take to completely wear out and what happens when it completely wears out. Grinding or worse? Thanks for your help.

  • Boyd Adair Nov 12, 2010

    My email is boyd.adair@gmail.com I would love to have a copy of the installation instrustions. I read in the manual that the tub and basket have a 10 years warranty so maybe I can get them for free. The bearings are clearly part of the tub but I don't know how much you have to push Whirlpool to cover the items. It appears to be an all to common problem with these units. I have only had it for 2.5 years and we don't use it that much. My wife is pretty careful with it. My basket shaft is probably still good since this problem just started occuring a about five loads ago and the basket doesn't appear to have any woble when at top speed. I would guess that any warranty over 1 year from the manufacturer is parts only so I would have to fix it myself (and trade them in) or have someone come out and fix it. Any advice.

  • Boyd Adair Nov 12, 2010

    Absolutely, he knows his stuf.

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  • Whirlpool Master
  • 2,605 Answers

Hello Boyd,
Welcome to FixYa.


Unfortunately it quite likely is a bearing. The rear outer tub bearing are common problem`s in these frontload washers.

If you think you are capable, **Turn the washer breaker off or unplug it altogether...safety first** Now, first check the basket "play" from the front. Open the door and move the inner basket up and down...just the basket part, you want to feel if the bearing has any wear on it causing the knocking you described. From the back you can pull the panel off and inspect the bearing for signs of water leakage and spin the belt off and give the pulley a spin. This is where to focus for leakage or noise from the bearing... I have a Whirlpool Duet HT.  It is making a - macmarkus_42.jpg

You can usually "feel" a grinding bearing if it is bad, but you`ll also hear it without the motor operating this way.

Hope that help`s. Let me know how you make out or if you find anything...keep me posted.

Thank you and good luck. Regards,
Macmarkus :)

Posted on Nov 11, 2010

  • Mark MacDonald
    Mark MacDonald Nov 12, 2010

    Hello again,



    I'm going to move forward in reverse here...in a sense. I'm going to address your last inquiry first..."how long do you think it would take to completely wear out and what happens when it completely wears out. Grinding or worse?"



    As the bearing wears more progressively the out of balance factor will become increasingly obvious as will the knocking and perhaps scenario's when the items inside are not spun out at all.



    The worst case scenario when the bearing wears to the point of damaging the inner tub seal as well, then you've got rust and grease all over your clothing...it's impossible to put a time table on this sort of thing happening. There are many factors that play into it, water hardness, detergent usage, actual usage, load sizes etc etc.





    To answer your question regarding what is involved to repair it...it is quite involved. If you want to post your email address I can send a complete service manual for the Whirlpool front load washers. It explains pretty well "how to" in the manual, for sure much better than the illustration you're going to get at appliancepartspros I can assure you.



    Any questions you may have from there I can guide you through since I've done quiet a few and have many pictures I've taken along the way for this exact purpose...I know lots of guys can do it if given the tools/guidance. The biggest hurdle is the cost of the parts sadly.



    The basket is presently ( Nov.11/10 ) $208USD at repairclinic.com...shop around. The most common part #W10250573...double check with your actual model number.








    The biggest problem is that when the rear bearing goes out in the rear wall it is going to cause the "spline/shaft" on the inner basket to be damaged/scored" as well...unless it's caught in time, you won't know until you can inspect it visually.



    i.e.






    As you will see in the service manual it is much easier to remove the complete assembly as shown here...






    The rear bearing is sold as part of the complete rear tub, unless you can find an alternate bearing and seal wholesaler and match them up...I haven't found one, but admittedly not looked much either.



    This is the rear tub assy and what's included with the most common number 285984. It presently retails for $215USD at same as above location.



    i.e.








    Let me know if any of this isn't clear or anything else you don't understand please.



    Regards,



    Macmarkus :)


















  • Mark MacDonald
    Mark MacDonald Nov 12, 2010

    Hello Boyd,



    I just got home, hence the delay in my reply.



    I would certainly contact Whirlpool in regards to this being covered under warranty. If your manual states 10yrs. on the outer tub and inner basket, I would interpret that as the bearings as well...they are not provided separate from the outer tub, so that's married it to them in my opinion...for what it's worth.



    I will send you the manual as soon as I am finished sending this reply to you, I just wanted you to know asap I wasn't avoiding your earlier reply.



    Let me know if you have trouble receiving the service manual, and good luck with Whirlpool.



    Regards,



    Macmarkus :)

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