Question about eBay Auctions

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I paid for an auction over a week ago and have been receiving messages from ebay that the item is unpaid .Ebay is telling me that they have opened an unpaid case against me. Sender did not originally invoice me proper combined shipping charges when second item was won. They sent me a paypal invoice and I paid it.

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  • Anonymous Mar 25, 2014

    unpaid item

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  • 2,296 Answers

1. If you paid by credit card or bank deposit, send a copy of your bank statement, which will show the payment.
2. If you paid by PayPal, the payment should appear in payment history on your account.
3. If you paid by Western Union, only the seller can mark it as paid and you don't have any power over it.

Posted on Nov 11, 2010

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Related Questions:

Tip

EBay Unpaid item Assistant


The Unpaid Item Assistant automates parts of the unpaid item process. This makes it more efficient for you and takes less time to resolve a case.
If you opt in to the Unpaid Item Assistant, you can automatically open a case if your buyer doesn't pay after a specified period of time. You can set that time as 4, 8, 16, 24, or 32 days after the listing closes. If 4 days go by after the case is opened and you still haven't been paid, an unpaid item will be recorded on the buyer's account. The case will be closed, and your final value fee will be automatically refunded.
Once the case is opened, the buyer can't leave Feedback for that item. This page tells you more about how it works:
http://pages.ebay.com/sell/UPI/upiassistant/index.html

on Jan 22, 2010 | Computers & Internet

1 Answer

Iorder a iphone nano 2 weeks ago and i never resiv it


Usually, you can see if the seller has already shipped the item, and if there is a tracking number associated with the purchase.

If you have already paid for the item (2 weeks ago), and the seller hasn't shipped it (... as shown in the item status info), send an inquiry eBay message to the seller (using the Action drop-down menu - contact seller) .... to find out if & when it has been sent.
If it is an international sale/shipment, it may take longer to get it, as indicated in the shipping time estimates provided (with the item info).
Yes, some sellers don't send their items out too quickly.
And if you don't hear from the seller or still hasn't received it in 3 weeks, you'll want to open a case ... to get eBay to intervene on your behalf . The case must be open within 4 weeks of purchase.

Oct 23, 2013 | eBay Auctions

1 Answer

Seller not shipping item after payment


If you don't receive an item you paid for, you can receive a refund of the full purchase price plus original shipping on eligible purchases through the eBay resolution process.


Prior to that contact the seller and try to make conversation and solve the issue as these things may occur when selling online. But of coarse, if you cannot work things out you have the option of opening a case by going to the resolution center. Then a few questions will be asked from you and the seller will be contacted. If the seller doesn't make things right, eBay will review the case. If you didn't receive an item you paid for, you'll usually receive a full refund plus original shipping costs.


Source: http://pages.ebay.com/help/buy/item-not-received.html

Dec 21, 2012 | eBay Auctions

1 Answer

I have paid for a phone the money transfered but now the item isnt in my won list anymore why is this have i been ripped off if so what can i do to get my money back?


If you paid for your auction using paypal, then you can track the item in that account. Log into paypal, select recent transactions, find the phone and you can check the order on it. You can see when it ws paid for, when the seller said that they shipped the item, a tracking number for the delivery information and the method that it was sent. If it has been a long time since you paid for it and you still have not received it, then click on "open dispute" and report the seller to paypal. When you open a dispute, paypal contacts the seller and they either provide proof of delivery or they refund the money.

If you used a credit card to pay for the phone through the pay my auctions method on Ebay you will need to find the auction that you won in order to check delivery on it. The item should be in your closed, or completed items in my Ebay.

If you paid for the item on a credit card and you didnt go through paypal, and you cannot find the auction that you won in my ebay, then either wait until you get your credit card statement and turn it over on the back to fill out the dispute an item instructions. ALWAYS put disputes in writing when dealing with a credit card company or bank. If you dont want to wait to receive your statement to dispute the charge then call your credit card company and tell them that you want to dispute an item and have them take a claim for you. Tell them the reason is non receipt.

Jan 14, 2011 | eBay Auctions

1 Answer

I PAID FOR AND RECEIVED AND ITEM NOW THE SELLER IS SAYING IT'S NOT PAID FOR.I WOULD NOT OFF RECEIVE THE ITEM IF IT WASN'T PAID. ALSO I HAVE TRIED TO CONTACT THE SELLER AND THEY R NOT REGISTERED .NOW I HAVE...


I buyer for some reason isn't marking it as paid. They will need to mark it as paid.

Another option is to send an email to ebay with the Paid notice and they should be able to fix it.

Sorry you're having this problem and hope it helps.

Nov 17, 2010 | eBay Auctions

1 Answer

Ordred an item from south africa over three weeks ago and never recieved it..contacted seller with no results..what can I do? Thank you


Assuming you paid with Paypal (how you should always pay), contact Paypal, and ask that they refund your money.

Sep 23, 2009 | eBay Auctions

3 Answers

EBay support


You can ask eBay to get his contact information, to do so follow these steps:
  1. Click on “Advanced Search”, located under the Search button in the top right corner of most eBay pages.
  2. Find Members section on the left side of the page, click “Find Contact Information”.

eBay will send you the details by e-mail.
Hope you receive you item.

Sep 15, 2008 | eBay Auctions

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