I have a 6 phone system with all AT&T 984 and 974 phones. I have two problems. One of the 974's volume stopped working. When pushing the speaker button, I can't hear a dial tone unless I tap the volume button now. The other problem is I have a 984 in my office and that phone works as far as answering and making calls but it won't interact with any other phone in the system as all the other one's do. I can't put a call on hold in one location and go to the office to retrieve it without needing to go back to the original phone and cancelling the call from being on hold. All other phones transfer and conference fine except the one in the office.
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Check the battery on all the phones then make sure they are all programmed with different extension numbers. If the battery has been dead and you have had a power outage then it may have reset the phone to factory default extension 11.
I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.
This is a feature for in-house conference calls. The problem lies with two people answering the phone very close together. In the handbook, it states that if you want another party in your office or home to join in on a conversation, push the Line button twice. This allows another individual in on the phone call. This also happens in our office. One party answers the phone, while someone else is trying to answer the phone. One of the two individuals inadvertently is the first one to answer and pushes the button 2x. This automatically lets the other individual in on the line. The solution is to make sure if you answer the phone, don't push the button 2x and assume someone has already answered it.