Question about Bissell 17G5 PROlite MultiCyclonic Bagless Upright Vacuum Cleaner

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The brush on my bissell prolite multicyclonic vacuum won't turn. It seems like it is jammed, but I checked for anything that might be stuck in it and don't see anything. Is there a reset button?

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I had the same problem with my old Bissell sweeper ( I bought a new rotating brush each time this happened then I bought a new sweeper the next time it happened -last Dec. 2009.) Unfortumately I bought a new Bissell and now it is happening again to the new sweeper. I do clean the brush often but what has happened is that the hair somehow gets inside the brush via the end caps???This sweeper does have end caps that can be removed for cleaning --although not that easily when they are locked up. I did this yesterday but before I could remove the end cap I had to use a pin, scissors, etc. anything that I could get into the groove to remove lint, etc. that caused it to lock up. Then when I got the end cap to move a little, I pried it off. I found hair, etc. inside where the metal rod is which I don't think should be happening --I used a seam ripper also to try to get some out. I have owned many different brands of sweepers and have never seen this problem before. Then, I put the end cap back on, however, it was not smooth on the inside--almost like it had melted when it locked up. So, the sweeper brush now moves but it is noisy. I guess I will buy another brush -- but this seems ridiculous for a new sweeper--the customer service rep told me that the brush does wear out.... but not on a sweeper that is less than a year old. There is no wear and tear on the brushes. Oh, and the CSR told me that they haven't had people call about this problem --I am guessing they are just buying new brushes or new sweepers. The sweeper def. has great suction but I think other brands do also..

Posted on Nov 13, 2010

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Posted on Jan 02, 2017

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How to fix vacuum roller bar?


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuum's belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/collections/vendors?q=Bissell

I hope this was helpful.

Ava B.
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http://www.thinkcrucial.com/

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Hey, you may want to have check if the brush turns by hand without the belt in place. If the brush doesn't turn manually, you'll need to replace the brush.

Here's a quick link to the BISSELL website to assist you.

http://www.bissell.com/default.aspx?cid=ccsocial

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Have you check for obstructions on the brush, especially towards both ends of the brush? Check for things like string, tinsel, etc. that can stop the brush from rotating. Check to see if you can turn the brush using your hand but don't force it if it is jammed. If its free of debris and turns with your hand then you have a more severe problem. I don't believe this unit has a belt but hopefully my prior tips will help. Good luck!

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OK - so your brush roller is jammed. And yes, the belt is melting! Unplug the machine, remove the belt (you will need another new one anyway) then see if you can turn the roller by hand. If it turns freely without you doing anything else, then you may have put the new belt in incorrectly. However, you will probably find you can't turn it, or it's hard work (it should rotate freely). Remove the roller and check the bearings - there may well be something tangled up at one end of the roller. If you can get the roller rotating freely, all should be well.
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I am looking online for a replacement motor for my Bissell ProLite 3560-2 upright vacuum. I have found two different part numbers and do not know how to determine which is the correct one. 2146060 or...


The bissell website has a user manual http://www.bissell.com/images/UserGuides/prolite.pdf and it states the motor is warranteed as follows...Note the section pertaining to the motor... that may apply to you...

Warranty
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you
need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL
Consumer Services by E-mail, telephone, or regular mail as described below.
Full Three-Year Warranty on BISSELL ProLite Vacuum Parts
BISSELL Homecare, Inc., upon receipt of the product, will repair (with new or remanufactured components), or if repair is not
possible after a reasonable number of attempts, either replace (with new or remanufactured product) your ProLite Vacuum, or
refund the purchase price, which ever you prefer, free of charge, for THREE YEARS from the date of purchase– any defective
or malfunctioning part.
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to routine
maintenance components such as filters, bags, or brushes. Damage or malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered. See information below
on “How to obtain service for Your BISSELL product for Service”.
Limited Warranty 0n BISSELL ProLite Vacuum Motor Housing
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, BISSELL will repair or replace, (with new or remanufactured
components or product) at BISSELL’s option, free of charge, from date of purchase by the original purchaser, for:
Five (5) Years – a defective or malfunctioning Motor.
Ten (10) Years – a defective or malfunctioning Motor Housing.
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to routine
maintenance components such as filters, bags, or brushes. Damage or malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered. See information below
on “How to obtain service for Your BISSELL product for Service”.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN ON
THE BISSELL PROLITE VACUUM MOTOR AND HOUSING. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY
OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE THREE-YEAR DURATION FROM THE DATE OF PURCHASE AS
DESCRIBED ABOVE.
Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you
If your BISSELL product should require service:
Call BISSELL Consumer Service at 1-800-237-7691 and we will give you the name and address of an authorized
BISSELL Service Center in your area. If there is not an authorized BISSELL Service Center in your area, one of our
Service Representatives will be happy to assist you. You can also visit the BISSELL website - www.bissell.com to
locate a Service Center near you.
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services
1-800-237-7691
Monday - Friday 8 a.m. — 10 p.m. ET
Saturday 9 a.m. — 8 p.m. ET
Or visit our website @ www.bissell.com
When contacting BISSELL, have model number of unit available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It is your warranty.
It is suggested you staple your original sales receipt to the
front of this guide.
Filtrete and 3M are registered trademarks of 3M Co.
Warranty
©2004 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in USA.
Part Number 310-6004
Rev 4/04
Visit our website at:
www.bissell.com
ug310-6004_3561_404.indd 12 4/29/04 8:29:16 AM

Sep 21, 2008 | Bissell Vacuums

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