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Unit shuts off and pilot will turn off w/o reaching the proper temperature. The unit is a direct vent heater, brand new. The installation manual was not box.

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Is this thermostat controlled or by control on unit. If it's thermostat I would check to see how far from set point it is off. 4-5 degrees difference from t-stat and actual temperature is not unusual. Does unit come back on if you turn it up? Sorry I'm not much help but I need more information.Thank you.

Posted on Nov 11, 2010

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