Question about Zojirushi CD-LCC30 Electric Kettle

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On my Zojirushi CD-LCC30 when I press the unlock and then dispense buttons I hear the pump "whirring" but nothing comes out. I have had my zoji for about 3 years and it has worked fine until now. This malfunctioning happened after I ran the descaler. I have since emptied out, refilled, unplugged, etc. Any thoughts?

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  • apin May 20, 2012

    I have the same problem. Any solution?

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I called 1-800-733-6270 (taken from http://www.zojirushi.com/servicesupport/manuals/manual_pdf/cd_lcc.pdf). The rep was very helpful. She suggested that there was probably residue stuck in the tubes. She suggested that I use citric acid solution and put it through a cleaning cycle. After the cleaning cycle, do not pour out the water immediately. Instead, dispense the water through the Dispense button, to clear out the tubes. It worked. I had just gone through a cleaning cycle before this problem happened to me, and gotten rid of big chunks of "crud" (especially the build-up around the filter).

Posted on May 21, 2012

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Posted on Jan 02, 2017

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