Question about Evolis Quantum Card Printer

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I know it sounds strage, but on numerous occassions, my Evolis Quantum has flipped the image it was printing all by itself. With no technical adjustments, the image flips back by itself. The printer seems to do this every 75 to 100 cards. We have no idea why. can you help?

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The first step we would recommend is to update your printer firmware and print driver for the proper operating system that you are using on the website.

Test your print job again. If the problem persists, contact your solutions provider for support.

Our id card printer blog can be found at

Posted on Nov 16, 2008


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Posted on Jan 02, 2017


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Using a mac with photoshop software and evolis pebble 4 printer,the problem im having is the color that i have designed for our company id badges on my computer screen is not coming out when i print it out...

In an ideal world, your use of a Mac and Photoshop with the Pebble4 printer would work fine. Unfortunately, you're presumably using a current OSX with a current release of Photoshop, and then attempting to print with a printer that barely supported Mac OSX when it was last manufactured in 2012. From our experience selling/supporting Evolis products since they first were offered in the USA, here's some things to try:

1. Create a 300-dpi .jpg image of your card design. Ensure it is sized as a CR80-card. Render the colors as RGB, rather than YMC. Then attempt to print the .jpg file to the Pebble with a different, more-simple program than PS. (ensure your margins are set to "0" all around (top, bottom, left, right).

2. If that doesn't work - download the cardPresso badge software (free trial) from their web-site. It works on Mac OSX, so you may get better results, as it is designed to work with card printers. Take your .jpg image (from step 1) and set it as your background image on a new card-design in cardPresso and try to print from there. (note you'll see a "cardpresso" watermark across the front of printed cards while using the trial version.). If this works, you can buy a copy of the basic version very inexpensively (particularly when compared to the cost of a Mac or Photoshop).

3. Do you have access to a Windows PC? If so, one with Win7 is preferred. Download and install the Pebble Windows driver, connect the printer, install the cardPresso trial edition (as in #2, above), create a new card with your PS design as the "background" image, and try printing from there.

Beyond these options, you have expensive ones, including getting a current-model printer that would be fully supported for the environment in which you're trying to use it.

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I'm using Evolis Pebble 4 to print card, i wish to let the printer flip the card itself and print at the back of the card. So i first set the duplex of the printer to vbPRDPVertical on VB6, and then i...

Dear Sir,

Evolis pebble4 printer is a single side card printer . It doesn't has mechanism to flip the card.
If you want to flip the card automatically you must go for Evolis Dualys or higher model.

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The projector may have a menu function for flipping the image dependent on whether it is merely set on a desk, or mounted upside down on the ceiling. See the manual, printed or online.

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1.Check for proper driver on evolis site.
2.Check whether both side printing is selected in driver
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4.Read the ribbon type with Rr command.

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