Question about Dell OptiPlex GX270 PC Desktop

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My dell Optiplex GX270 will not start up. it gets to the microsoft xp loading screen and it begins to load but then it restarts. it gives me a message "the primary IDE master hard-drive self monitoring system has reported that a parameter has exceeded its normal operatiing range." once in a while the tower makes a clicking sound. can u possibly tell me what the clicking noise may be and how i can possibly fix it. Thanks.

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Sad to say, you need a hard drive. The clicking sound you're hearing is typical of a drive that has gone bad. The monitoring message you see is from the motherboard's SMART monitoring, which checks several drive parameters and tells you when something is out of normal range. Often this gives some advance warning of a drive going bad, but this time it's just another sign the drive is already bad.

Installing a new hard drive is quite simple, with only two cables to plug in and some screws holding the drive in place. You will need to reinstall Windows and your applications since the new drive will be blank. There isn't anything you can do to repair the bad drive. If you have data on the drive that you don't have backed up on some other medium and you must have, there are companies that offer data recovery services. Just be aware it can be expensive.

Sorry I can't give you better news, but thanks for using Fixya.

Posted on Nov 11, 2010

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